The Ugandan Jobline

• End to End operational design;
• Operational planning and performance;
• Design, development, change acceptance and
  operational economics;
• Resource management;
• Ownership of the annual operating budget
• Managing the Collections relationships with
  in-country partners and the BARO team.

• Align the country and BARO targets for
  Collections to the goals outlined in the relevant Collections strategy.
  Explain targets to team members to ensure their comprehensive
  understanding as well as monitoring of execution.
• Co-develop collections plans in conjunction
  with the BARO Regional Head and oversee the complete country execution to
  reduce Impairments for the portfolio under management.
• Execute the relevant segmentation strategies
  into the Collections portfolio country-wide.
• Align country Collections plans and resources
  to the country and Regional Office focus, thereby ensuring consistency.
  Translate and communicate the Collections strategic goals for effective execution
  within the country.
• Network internally to the country and in the
  region across all Collections shops to identify and capitalize on best
  practices and business trends in Early Collections, Late Collections,
  Bankruptcy, and Assets in possession.
• Use and analyze industry knowledge and trends
  as well as customer and consumer feedback to build recommendations to
  improve business performance with a focus on customer rehabilitation and
  retention. Work with the relevant Regional Head of Collections and the in-country
  COO to implement and optimize the collections capability from the trends.
• Keenly review current process and procedures
  and continuously innovate and look for opportunities to improve efficiency
  within the current processes and control frameworks. Any proposed changes
  that are outside approved processes require escalation within the existing
  framework.
• Assess and monitor the Collections Portfolios
  with the focus on rehabilitation and customer retention.
• Keenly analyze and identify accounts in Late
  Collections that are beyond rehabilitation and implement appropriate
  strategies to address.
• Analyze and interpret Management Information
  trends and proactively act on these results.

• Regularly monitor the expenses within the unit
  and ensure that budgeted limits are adhered to. Escalate overspend items.
• Manage the internal incentive pool as
  stipulated in the approved guidelines, where the scheme has been approved
  and is in force.
• Ensure that the business remains within the
  Impairment budget allocated to the Collections unit by reviewing
  performance statistics provided by the respective teams on a daily, weekly
  and monthly basis.
• Ensure cost efficient utilization of existing
  resources and facilities. Provide a motivation to the Regional Head of
  Collections and the in-Country COO for any additional resource
  requirements.
• Manage the overall performance of the
  Collections Portfolio for the country.
• Manage the Ageing of portfolios effectively
  to minimise impairments within the rules as defined in the applicable
  policies of the bank.
• Oversee the profitability of asset
  realisation in Secured Late Collections, by closely monitoring the Assets
  in possession process.

• Accountable for the definition, agreement and
  achievement of pre-delinquency collections operational performance
  objectives
• Accountable for the Collections and
  Recoveries operating budget
• Accountable for identifying operating
  requirements and improvements for the end to end pre-delinquency and
  collections processes
• Accountable for ensuring quality MI is
  produced to enable performance and benefits to be monitored and measured
• Accountable for building strong relationships
  with service providers, including 3rd parties and internal areas, to drive
  out process improvements and establish operational designs
• Accountable for change acceptance and
  implementation within the operating environment where the changes impact
  the operating design and/or processes
• Accountable for ensuring all new and existing
  processes comply to legal and regulatory requirements and reduce exposure
  to fraud as well as being supported at an appropriate cost
• Accountable for reducing costs through
  improvements to the end-to-end operational design.
• Accountable for managing the Collections
  relationship with the Barclays Partnerships team and with Partners
  directly (as appropriate) to plan resources , processes and strategies to
  deliver the Collections component of joint ventures.

• Manage the implementation and compliance of
  policies, procedures & technical systems that support the operational
  area.
• Management of policy dispensations and
  waivers in conjunction with BARO Regional Head and Risk Management.
• Identify and report on the reputational risk
  associated with the Collections Portfolio. Make recommendations on how to
  address issues identified.
• Ensure that processes, control requirements
  and risk management frameworks that have been designed for the area are
  understood by all members of the team.
• For audit findings that have an impact on the
  area, work with the Regional Head of Collections to understand what
  actions are required to close out findings and implement the required
  actions.
• During scheduled audits and management
  assurance reviews, ensure that all information required by the auditors
  are provided timeously.
• Complete required compliance and SOX
  attestations.
• Log all Risk and Loss events as a result of
  error or fraud highlighted in the department. Ensure that the issues are
  thoroughly investigated and closed or escalated as per policy.
• Ensure that the team understands all
  compliance requirements and highlight gaps to the Regional Head of
  Collections and the COO.
• Keenly monitor compliance training undertaken
  by team members and ensure that they complete the required training within
  prescribed timelines.
• Ensure that all regulatory requirements
  specific to the country and Barclays are adhered to.
• Design of key controls within the Collections
  team to ensure adherence to all applicable policies.
• Recommendation of changes to be applied to
  the policies as per Barclays processes.
• Ensure that the Business Continuity Tool is
  updated regularly. Arrange for team members to participate in BCM tests at
  the required intervals and document test results. Work with other managers
  in the area to implement corrective measures in case of test fails.
• Ensure that all Manager, team leaders and
  team members understand the control requirements related to physical and
  systems access control and information security requirements.
• Collect access cards from employees leaving
  the department or the bank and send instructions to IT and HR to remove
  their systems access.
• Ensure that the Collections shop has proper
  representation to address occupational health and safety requirements.

• Develop a high performing team by recruiting
  and promoting the best people in line with the business’s needs,
  supporting the enhancement and development of people, embedding formal
  performance development and informal coaching.
• Identify talent and develop successors to
  retain key individuals and skills sets within Barclays through the
  succession planning process.
• Ensure that the Barclays values are displayed
  and entrenched within the team and across the unit. Display and promote
  behaviours that support the Barclays brand and culture.
• Hold Collections leaders accountable for
  performance and consequence management to entrench a performance culture.
• Manage change while maintaining operational
  effectiveness.
• Promote a learning culture and imparting
  technical expertise and knowledge through continuous coaching of staff.
• Pursue your own development to increase
  personal effectiveness, acknowledging strengths and areas of development.
• Delegate tasks appropriately according to the
  business requirements and ensure recognition thereof.
• Demonstrate personal accountability,
  integrity and maintain discipline across the in-country collections floor.
• Responsible for creating and sustaining a
  positive and energetic team spirit.
• Review and update departments Org Structures
  and Roles frequently to ensure that they are fit for purpose.
• Keenly monitor Overtime and ensure that it is
  kept to a minimum and within legal requirements.
• Manage the Shift Allowance practices and take
  appropriate action.
• Initiate disciplinary processes and manage
  grievance procedures in conjunction with Human Resources as and when
  required.
• Address poor performance of team members
  through the formal Performance Accelerator Programme and ensure that
  continued poor performance is appropriately remediated.
• Participate in the creation and
  implementation of the relevant people practices surveys and actions for
  the country Collections team

• The applicant should hold a University Degree
  or equivalent
• A minimum of three to five years’ managerial
  experience
• Previous experience gained in either senior
  Collections or Operational roles over a 2-5 year period.
• Key internal and external senior Stakeholder
  / supplier and customer relationship management.
• Prior budgetary management and cost reduction
  experience
• Internal and external benchmarking practices.
• Successful delivery of business and cultural
  change and delivery of associated
• Financial acumen
• Leadership and management capability
• Knowledge of Barclays credit policies
• Knowledge of initiatives and project changes
  being made through the change calendar and other areas of Barclays in
  order to understand and ensure fit of own work
• Knowledge of company people policies and
  procedures
• Knowledge of business change disciplines
• Knowledge of Process Management and
  Improvement Methodologies

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