The Ugandan Jobline

• Understand the importance of keeping
  exams materials secure before, during and after the exam day and of the
  following systems which protect self and the colleagues from unfair
  accusations of malpractice.
• Understand different exams bodies may
  have different requirements.
• Implement and assure these for a
  specific area. Understands the general principles of secure unpacking,
  packing counting, logging and shredding of materials as stipulated by the
  relevant exam boards. Able to do these and monitor/ assure performance of
  assistants.
• Able to use different stock
  management processes to ensure secure materials and equipment can be
  tracked internally and externally.
• Able to uphold, understand and take
  the lead on executing self- audit conducted against unique criteria
  availed by the relevant exam boards.

• Post will require exams officer be able to
  set clear goals for individuals and monitor performance against goals and
  job standards using the British Council performance management process,
  can produce a job plan, include writing effective deliverables, can write
  comprehensive performance evaluation for individual as per British Council
  standards. Ensure that work is allocated amongst team members fairly and
  efficiently. Is able to motivate individuals/ the team, particularly those
  whose roles include routine tasks by setting them small projects as part
  of their performance deliverables or arranging for job rotations.
• Identify poor performance issues and address
  with support and guidance from manager.
• In charge of recruiting and selecting venue
  staff including examiners, markers, invigilators etc. Ensuring a
  sufficient number of effectively trained staff is available for each test
  day administration. Understands basic recruitment and selection procedures
  and able to apply them to venue staff recruitment process with manager
  guidance.
• Understand and be able to implement the
  particular training and monitoring needs of venue staff as and when
  required.

• Ability to prepare reconciliations for
  specific areas for checking by the Exams Manager.
• Able to plan/forecast/monitor/manage simple
  budgets.
• Understand basic ‘purchase to pay’ and ‘sales
  process’ including vendor or business partner creation, raise goods
  receipts, approve PO’s and sales orders on time and understand the wider
  importance of this. Understand how to process invoices and credit notes.
• Able to support the preparation of cash flow
  forecast and accruals by providing relevant information for their
  particular area of responsibility.
• Preparing and/ or checking
  examiner/marker/invigilator payment. Understands the principles of good /
  timely financial practices.

• Handling enquires and complaints,
  including how to say no effectively ie without upsetting the customer and
  when to escalate complaints. Handling difficult customers, collecting and
  acting on customer feedback. Handling stressed candidates and challenging
  them effectively where necessary.
• Understand the exams process and
  being able to communicate clearly to customers.

• In charge of negotiating and booking of
  venues which meet agreed standards and can demonstrate value for money
  criteria used in selection.
• Understanding venue criteria stipulated by
  exam boards and British Council policy.
• Understanding and upholding the British
  Council procurement policies and guidelines in regards to exam delivery
  and management.

• The applicant for the British Council
  Examinations Officer should possess a related University degree
• A minimum of three years’ experience
  in a target driven environment in the private / corporate sector with evidence
  of contribution to business development will be an added advantage. 

• Supports others
• Provides support to less experienced members
  of the team and is aware of individual differences.
• Helps colleagues perform tasks and use
  systems and processes.

• Communicates clearly and effectively
• Listens to others and expresses self
  clearly, with grammatical accuracy and awareness of a diverse audience in
  speaking and writing.

• Plans ahead
• Organises own work over weeks and
  months, or plans ahead for others, taking account of priorities and the
  impact on other people.

• Uses financial systems and processes
• Uses corporate financial systems and
  processes appropriately as part of the job and on behalf of a team.

• Operates as a basic user of
  information systems, digital and office technology
• Able to use office software and
  British Council systems to do the job and manage documents or processes.

• Follows good practices
• Demonstrates understanding of risk
  management policies and procedures and record of following them.

• Reviews data
• Applies a range of standard analytical
  techniques to support business development – e.g. pricing tools, revenue
  tracking, monitoring sales prospects, audience figures or profit margin.

• Works with stakeholders and partners
• Communicates regularly with diverse
  stakeholders, customers and/or partners to build mutual understanding and
  trust.

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