The Ugandan Jobline

• Adhere to the service standards and provide
  excellent customer service
• Attend to Business customer queries,
  complaints, referrals within set timelines and escalate those that cannot
  be resolved to relevant departments
• Customer retention through a comprehensive
  on-boarding process, relationship management and  portfolio management
• Open business customer accounts on the system
  within agreed time lines and in accordance with set procedures
• Carry out a needs analysis for business
  customers within the portfolio and match with an appropriate banking
  solution
• Manage loan processing including but not
  limited to preparing loan applications, capturing loans on CRB and
  generating reports; scanning, uploading and monitoring loan applications
  on the DVU tracker
• Educate customers regarding the parameters
  and routine procedures governing commercial products, solutions and
  service offerings

• Adhere to the Sales High 5 standards
• Generate leads and provide them to the
  Business Banker and other sales staff as appropriate
• Contribute to the achievement of sales and
  customer retention targets by constantly monitoring the status of existing
  accounts
• Keenly analyze existing customer data to
  identify business opportunities for additional facilities and/or solutions
• Cross sell banking products to customers
  within the portfolio

• Adhere to the KYC policies and guidelines for
  both account opening and loan origination documentation
• Maintain account opening documents and all
  records in the portfolio in accordance to set procedure (i.e. locked away
  and properly filed)
• Adhere to operational and credit risk
  management controls, policies and procedures.
• Effect the opening and processing of account
  related documentation by following up the status of transactions/account
  applications/queries or requests with the relevant internal support areas
  through to conclusion
• Keenly check for completeness and
  authenticity of loan documents for executive customers
• Address audit/risk issues raised by auditors
  within the portfolio by agreed timelines and as per laid down procedures

• The ideal candidate for the Stanbic Bank
  Business Banking Assistant Job should 
  hold a Bachelor’s degree in Business Studies or a related field
  from a recognized university
• A minimum of two years of sales experience in
  branch banking
• Previous experience in credit origination
• Previous experience running a small business
  an added advantage
• Broad working knowledge of Business Banking
  value proposition
• Broad knowledge and understanding of
  financial statements
• Sound knowledge of the bank’s practices,
  policies and procedures
• Knowledge of the risk management and credit
  principles
• Understand the interdependencies between
  Personal and Business Banking
• Working knowledge of Service standards
• Working knowledge of the Core banking system
• Good knowledge of commercial business banking
  products and prices
• Knowledge of competitor products and services
• Excellent analytical skills
• Good decision making skills
• Excellent selling skills
• Good communication skills
• Good negotiation skills
• Good numerical aptitude
• Good problem solving skills
• Basic computer skills

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