Customer Service Jobs – Team Leader at Techno Brain BPO ITES (U) Ltd

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Job Title:   Team Leader
Organisation: Techno Brain BPO ITES (U) Ltd
Duty Station: Kampala, Uganda
About US:
Techno
Brain BPO/ITES, is a Business Process Outsourcing(BPO) and IT Enabled Services
division of Africa’s leading software solutions company. Techno Brain BPO /
ITES offers specially tailored, affordable, quality and high-end solutions in
the areas of call centre management, back office services, knowledge process
management, digital media services and shared services utilizing the latest
technology and state-of-the art infrastructure to clients across the globe.
Key Duties and Responsibilities:  
  • Managing the day-to-day operations of the
    call Centre
  • Floor management and team building
  • Agent staffing/scheduling and reporting
  • Comes out with ideas to improve the process
  • Does proper analysis on the system and comes
    out with suggestion / recommendations
  • Helps in improving the overall processes
  • Gather information to learn more about the
    client’s current situation associated and suggest suitable option to
    enhance the efficiency of Call Centre operation
  • Supports in improving the overall processes
    and also helps in improving the overall processes
Qualifications, Skills and Experience:  
  • The ideal candidate should hold at least hold
    a Bachelor’s degree
  • A minimum of four years’ experience in
    managing a team on inbound and outbound calls
  • Good people management skills.
  • Excellent influencing skills.
  • Excellent communication skills.
  • Good conflict resolution skills
  • Keen attention to details.
  • Good time management skills
  • Be a team player with the ability to identify
    the best skill sets
  • Excellent planning and organization skills.
  • Computer literacy with proficiency in MS
    Excel/ word, Key boarding skills
  • Good telephone handling skills
How to Apply:
All
candidates are encouraged to email their applications to hruganda@technobrainbpo.com consisting
of your application letter and updated CV listing three references, quoting the
position in the email subject.
Deadline: 20th June 2016
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

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