The Ugandan Jobline

• The incumbent will lead multiple field and
  office based teams in delivering the Bridge experience, as promised, to
  parents
• Manage the on-going academy operations at all
  academies – including pupil admissions and timely fee collections;
  supplies, grounds, and overall inventory management; teacher supervision
  and mentorship; retail and concession sales management; and more –
  including accountability measures across all responsibilities
• Develop customized strategies to help all
  academies solve any academy-specific issues and reach their pupil reach
  goals, leveraging Academy Managers and their supervisors to execute on
  ideas
• The incumbent will also drive community
  outreach across all new and existing Bridge communities including
  advertisements, events, communications, programmes, promotions and more
  aimed at potential parents, potential staff, community leaders and
  influencers, and general public
• Recruit academy staff, run induction
  trainings, workshops, and on-going professional development, and lead
  communications to all academy staff, collating information from all
  departments in order to maintain one voice of clear, actionable, and
  inspiring information
• Define national Customer Experience budgets
  and timelines throughout the academy lifecycle for purposes of maximizing
  pupils growth and academy revenue, liaising with other departments as
  needed
• Spend time in Bridge communities developing a
  knowledge of the market, competitors, and trends as well as driving
  customer insights and critical business issues opportunities
• Partner with other teams throughout Bridge as
  needed, particularly Operations, which covers all “back of house”
  operations, such as ensuring that technology is working, vendors are paid,
  academies are well maintained, and more.

• The ideal candidate for the Customer
  Experience Director career opportunity should hold a Bachelor’s degree in
  relevant field (business, management, sales, retail management,
  organisational behaviour), graduate degrees preferred
• A minimum of eight years of relevant
  experience, including extensive experience in operations, programme
  management, managing field teams, retail, sales, and customer strategy.
• Ability to manage as well as lead and execute
  projects yourself; Bridge is a very hands-on company.
• Prior experience within a fast-paced, metric
  driven sales organization; start up or high-growth company experience
  preferred.
• Supreme organisational, critical thinking,
  and communications skills; natural leadership and ability to inspire a
  major plus.
• Previous experience working with low income
  customers
• The applicant should have a passion for
  Bridge’s vision of democratizing the right for all children to succeed

• A detailed doer – You have a track record of getting
  things done. You’re organized and responsive.  You take ownership of every idea you
  touch and execute it to a fine level of detail, setting targets, engaging
  others, and doing whatever it takes to get the job done.  You can multi-task dozens of such
  projects at once and never lose sight of the details.  Likely, you have some experience in a
  start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and
  turning them into advocates.  You
  communicate in a clear, conscientious, and effective way in both written
  and oral speech.  You can influence strangers
  in the course of a single conversation. 
  Allies and colleagues will go to bat for your ideas.
• A creative problem-solver – Growing any business from scratch
  comes with massive and constant challenges.  On top of that, Bridge works in
  volatile, low-resource communities and runs on fees averaging just $6 a
  month per pupil.  You need to be
  flexible and ready to get everything done effectively, quickly, and
  affordably with the materials at hand. 
  Every dollar you spend is a dollar our customers, who live on less
  than $2 a day, will have to pay for.
• A customer advocate – Our customers – these families
  living on less than $2 a day per person – never leave your mind.  You know them, get them, have shared a
  meal with them (or would be happy to in the future).  You would never shrink back from shaking
  a parent’s hand or picking up a crying child, no matter what the person
  was wearing or looked like.  Every
  decision you make considers their customer benefit, experience, and value.
• A life-long learner – You believe you can always do
  better.  You welcome constructive
  criticism and provide it freely to others. 
  You know you only get better tomorrow when others point out where
  you’ve missed things or failed today.

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