Job Title: Customer Care Manager
Organisation: Bayport Financial Services Uganda Ltd
Duty Station: Kampala,
Uganda
Uganda
Reports to: National Operations Manager
About Us:
Bayport
Financial Services Uganda Ltd is part of Bayport Finance Group headquartered in
Johannesburg South Africa with operations in over ten Countries across Africa
and South America. We are a leading other Non-Bank Financial Services provider
with presence in over 30 locations across Uganda.
Financial Services Uganda Ltd is part of Bayport Finance Group headquartered in
Johannesburg South Africa with operations in over ten Countries across Africa
and South America. We are a leading other Non-Bank Financial Services provider
with presence in over 30 locations across Uganda.
Job Summary: The Customer Care Manager will be responsible for
the management of the Customer Care Unit. The Unit handles front office
operations, telesales, customer service feedbacks and standards across Bayport
Uganda Operations.
the management of the Customer Care Unit. The Unit handles front office
operations, telesales, customer service feedbacks and standards across Bayport
Uganda Operations.
Qualifications, Skills and Experience:
- The applicant should hold a good upper second
degree - Professional training in customer Care
management is an added advantage. - The applicant should have been a customer
Care Manager or Senior Customer care Supervisor of a Customer Service
department within the Banking, Financial Services or the Telecom Sector for
a minimum of three years. - Broad knowledge and understanding of call
center operations. - The applicant must be knowledgeable of
customer satisfaction and evaluation surveys - Working knowledge in the end to end loan
processes from origination to disbursement and collection. - Good team working and team leadership
credentials. - Excellent knowledge of front office operations
- Excellent knowledge of telesales
How to Apply:
All
suitably qualified and interested candidates should send their applications,
work testimonials, academic transcripts and certificates and updated CV clearly
marked with Job Title in the top right-hand corner of the envelope to:
suitably qualified and interested candidates should send their applications,
work testimonials, academic transcripts and certificates and updated CV clearly
marked with Job Title in the top right-hand corner of the envelope to:
Human
Resource Department,
Resource Department,
Bayport
Financial Services,
Financial Services,
Plot
54 Lugogo Bypass, Lugogo Office Park,
54 Lugogo Bypass, Lugogo Office Park,
P.O.
Box 1171 Kampala, Uganda.
Box 1171 Kampala, Uganda.
Softcopy
applications can be sent via E-mail to: [email protected] quoting the
position title in the subject of the E-mail. The size of the E-mail applications
should not exceed 5MBs.
applications can be sent via E-mail to: [email protected] quoting the
position title in the subject of the E-mail. The size of the E-mail applications
should not exceed 5MBs.
Deadline: 10th June, 2016
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline