Job Title: Call Center Operator (2 Fresher Jobs)
Organisation: Health Monitoring Unit
Duty Station: Kampala, Uganda
Reports to: Principal EC Officer
About US:
Health
Monitoring Unit is a department under State House whose broad objective is to
improve health services for the population by monitoring the management of
essential medicines and service delivery. HMU’s core mandate is to monitor
national health service delivery with intent to improve and address prevailing
gaps.
Monitoring Unit is a department under State House whose broad objective is to
improve health services for the population by monitoring the management of
essential medicines and service delivery. HMU’s core mandate is to monitor
national health service delivery with intent to improve and address prevailing
gaps.
Key Duties and Responsibilities:
- In charge of timely response and follow-up to
calls, SMS, and all other reports channeled through HMU’s call center
system. - Clear documentation of each report received
through the call center. - Timely relay of information to responsible
officer Periodic retrieval and archiving of recordings - Immediate escalation of critical and urgent
reports received to direct supervisor. - Daily compilation of report statistics from the
call center system and RapidSMS, and timely submission of the same to
direct supervisor.
Qualifications, Skills and Experience:
- The applicants for the Call Center Operator jobs
must possess a minimum of a degree in humanities with a bias in
communication - Previous experience working in a call center
of a corporate or public body - Comprehensive and in-depth understanding of
issues relating to the health sector - Fluent in English and two other local
indigenous languages
How to Apply:
All
suitably qualified and interested candidates are encouraged to apply by sending
a one-page motivation letter and an updated CV to [email protected] with the
subject line “HMU job.”
suitably qualified and interested candidates are encouraged to apply by sending
a one-page motivation letter and an updated CV to [email protected] with the
subject line “HMU job.”
Hand
deliver to;
deliver to;
Health
Monitoring Unit,
Monitoring Unit,
Plot
21, Naguru drive,
21, Naguru drive,
P.O.
Box 25497 Kampala. Uganda
Box 25497 Kampala. Uganda
Deadline: 15th June 2016 by 5:00pm
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more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline