2 Fresher Call Center Operator Jobs – Health Monitoring Unit

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Government Jobs in Uganda, Uncategorized
Organisation: Health Monitoring Unit
Duty Station: Kampala, Uganda
Reports to: Principal EC Officer
About US:
Health
Monitoring Unit is a department under State House whose broad objective is to
improve health services for the population by monitoring the management of
essential medicines and service delivery. HMU’s core mandate is to monitor
national health service delivery with intent to improve and address prevailing
gaps.
Key Duties and Responsibilities:  
  • In charge of timely response and follow-up to
    calls, SMS, and all other reports channeled through HMU’s call center
    system.
  • Clear documentation of each report received
    through the call center.
  • Timely relay of information to responsible
    officer Periodic retrieval and archiving of recordings
  • Immediate escalation of critical and urgent
    reports received to direct supervisor.
  • Daily compilation of report statistics from the
    call center system and RapidSMS, and timely submission of the same to
    direct supervisor.     
Qualifications, Skills and Experience:  
  • The applicants for the Call Center Operator jobs
    must possess a minimum of a degree in humanities with a bias in
    communication
  • Previous experience working in a call center
    of a corporate or public body
  • Comprehensive and in-depth understanding of
    issues relating to the health sector
  • Fluent in English and two other local
    indigenous languages
How to Apply:  
All
suitably qualified and interested candidates are encouraged to apply by sending
a one-page motivation letter and an updated CV to abaasa.p@hmu.go.ug with the
subject line “HMU job.”
Hand
deliver to;
Health
Monitoring Unit,
Plot
21, Naguru drive,
P.O.
Box 25497 Kampala. Uganda
Deadline: 15th June 2016 by 5:00pm  
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs