The Ugandan Jobline

• Deal directly with patients either by
  telephone, electronically or face to face.
• Regularly respond promptly to patient
  inquiries.
• Process and follow up patient orders and
  requests in a timely manner.
• Manage and resolve patient complaints.
• Direct requests and unresolved issues to the
  Line Manager.
• Perform simple repair of glasses after sale
  or service where need arises.
• Coordinate efficiently with the Lab to ensure
  prompt and quality service delivery.

• The incumbent will organize workflow to meet
  patient timeframes.
• Manage patients’ accounts.
• Maintain patient database.
• Keep records of patient interactions and
  transactions.
• Record details of inquiries, comments and
  complaints and the details of actions taken where possible.
• Communicate and coordinate with internal
  departments to fulfill patient needs.
• Perform patient verifications.
• Set-up new patient accounts.
• Send feedback on the efficiency of the
  patient service process.
• Ensure tidiness of the display areas and the
  retail outlet in general.

• Work closely with the marketing and sales
  team to ensure that patients are properly serviced and customer issues
  addressed.
• Market and sell the products and services to
  walk-in patients/customers.
• Obtain and evaluate all relevant information
  to handle and give advice on product and service inquiries.
• Provide pricing and delivery information.

• The ideal applicants for the Patient Service
  Executive Jobs should hold Bachelor’s Degrees from accredited Universities
• Two years’ experience in patient/ customer
  care, sales or marketing role
• Working knowledge of Microsoft Office
  applications.
• Working knowledge and experience of patient/
  customer service principles and practices
• Knowledge of administrative procedures.
• Working knowledge of the product (Trends of
  frame styles) an added advantage.
• Basic knowledge or fluency in other languages
  apart from English favorable.
• Able to work with people.
• Able to persuade and influence people.
• Ability to present and communicate
  information.
• Able to deliver results and meet customer
  expectations.

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