Organisation: Med-Optics Ltd
Duty Station: Kampala, Uganda
About US:
Med-Optics
Ltd is a private company that was established in 2002 to provide quality
ophthalmic and Optical services. Over the last 14 years, Med-Optics has established
itself as the top and preferred provider of quality ophthalmic services in
Uganda. Our patients can always be assured of quality eye care with attention
to detail and follow up to ensure patient satisfaction. We are contracted to
serve various insurance patients: UAP, Jubilee, ICEA, IHN, AON, CASE Medcare
and Nakasero Health Insurance.
Ltd is a private company that was established in 2002 to provide quality
ophthalmic and Optical services. Over the last 14 years, Med-Optics has established
itself as the top and preferred provider of quality ophthalmic services in
Uganda. Our patients can always be assured of quality eye care with attention
to detail and follow up to ensure patient satisfaction. We are contracted to
serve various insurance patients: UAP, Jubilee, ICEA, IHN, AON, CASE Medcare
and Nakasero Health Insurance.
Job Summary: The Patient Service Executive will attend to clients/
customers in a courteous and effective manner.
customers in a courteous and effective manner.
Key Duties and Responsibilities:
1. Patient Care:
- Deal directly with patients either by
telephone, electronically or face to face. - Regularly respond promptly to patient
inquiries. - Process and follow up patient orders and
requests in a timely manner. - Manage and resolve patient complaints.
- Direct requests and unresolved issues to the
Line Manager. - Perform simple repair of glasses after sale
or service where need arises. - Coordinate efficiently with the Lab to ensure
prompt and quality service delivery.
2. Administration:
- The incumbent will organize workflow to meet
patient timeframes. - Manage patients’ accounts.
- Maintain patient database.
- Keep records of patient interactions and
transactions. - Record details of inquiries, comments and
complaints and the details of actions taken where possible. - Communicate and coordinate with internal
departments to fulfill patient needs. - Perform patient verifications.
- Set-up new patient accounts.
- Send feedback on the efficiency of the
patient service process. - Ensure tidiness of the display areas and the
retail outlet in general.
3. Marketing/Sales:
- Work closely with the marketing and sales
team to ensure that patients are properly serviced and customer issues
addressed. - Market and sell the products and services to
walk-in patients/customers. - Obtain and evaluate all relevant information
to handle and give advice on product and service inquiries. - Provide pricing and delivery information.
Qualifications, Skills and Experience:
- The ideal applicants for the Patient Service
Executive Jobs should hold Bachelor’s Degrees from accredited Universities - Two years’ experience in patient/ customer
care, sales or marketing role - Working knowledge of Microsoft Office
applications. - Working knowledge and experience of patient/
customer service principles and practices - Knowledge of administrative procedures.
- Working knowledge of the product (Trends of
frame styles) an added advantage. - Basic knowledge or fluency in other languages
apart from English favorable. - Able to work with people.
- Able to persuade and influence people.
- Ability to present and communicate
information. - Able to deliver results and meet customer
expectations.
How to Apply:
All
suitably qualified and interested candidates are encouraged to send their application
letters and updated CVs to [email protected].
Please don’t attach any other documents; it is not a requirement at this point.
suitably qualified and interested candidates are encouraged to send their application
letters and updated CVs to [email protected].
Please don’t attach any other documents; it is not a requirement at this point.
Deadline: 3rd June, 2016 by 5:00 pm
NB: Only shortlisted candidates will be contacted. If
you have not heard from us by the 15th June, consider your application
unsuccessful.
you have not heard from us by the 15th June, consider your application
unsuccessful.
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline