2 Assistant Information Technology Officer Job Placements – Rural Electrification Agency (REA)

  Government Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Organisation: Rural Electrification Agency (REA)
Duty Station:  Kampala,
Uganda
Reports to: Senior Information Technology Officer
About US:
The
Rural Electrification Agency (REA) is the Secretariat of the Rural
Electrification Board (REB) as established by Statutory Instrument 2001 No. 75.
The REB’s main function is to oversee the management of the Rural
Electrification Fund (REF) and facilitate the development and implementation of
the Government’s Rural Electrification Programme.
Job Summary: The Assistant Information Technology Officer will
be responsible for the day to day handling of IT related issues at REA. The
position entails ensuring that IT services are available to REA staff at all
times with minimal downtime.
Key Duties and Responsibilities: 
  • Offer first point of IT Support contact for
    all REA staff.
  • Troubleshoot technical issues to resolution
    and/or escalate to service providers as required.
  • Log all incidents and service requests in
    REA’s designated service system. Where necessary logging on behalf of REA
    staff.
  • Demonstrate commitment to and promotion of a culture
    of service excellence and continual improvement within the ICT section.
  • The incumbent will manage service desk
    tickets, planning and prioritizing systematical to minimize backlog and
    ensure operational efficiency.
  • Ensure system and data security is maintained
    at a high standard, ensuring the integrity of the REA network is not
    compromised.
  • Expedite the repair of hardware faults and
    software configuration probiers notifying or forwarding to relevant
    service providers in a timely manner.
  • Regularly monitor performance of REA systems,
    ensuring issues are appropriate  escalated and resolved.
  • Offer support with ongoing development of
    related departmental policies and procedures, including appropriate
    controls around the agency’s change management
  • Perform any other duties as assigned by the
    Senior Information Technology Officer.
Qualifications, Skills and Experience:
  • The applicant for the Assistant Information
    Technology Officer job placement should a Bachelor’s (Hon) degree in
    Computer Science or Information Technology or its Equivalent
  • A minimum of three years relevant IT/industry
    experience and/or qualifications, experience in the following areas: WAN,
    LAN, Windows Server, Windows Desktop, Microsoft Office, Email
    management, database management and : web content management
  • Any Microsoft, Cisco, Security, UNIX/Linux,
    ITIL, Cobit 5, Network and IT Service management Certifications is an
    added advantage
How to Apply:
All
interested and qualified Ugandans should send their applications including; a
cover letter, detailed CV, names and addresses of three referees and copies of
relevant certificates and testimonials addressed and delivered to: The
Executive Director, Rural Electrification Agency, Plot 10 Windsor Loop, Kololo
2nd Floor, House of Hope, P.O. Box 7317, Kampala – Uganda.
NB: Only short listed applicants will be contacted.
Deadline: 8th July 2016 by 1.00PM.
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more of the latest jobs, please visit https://www.theugandanjobline.com
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