Organization: M-KOPA Solar Ltd
Duty Station: Kampala and Conutry wide, Uganda
Reports to: Regional Sales Manager
About US:
M-KOPA
Solar is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than
200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding
over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow)
stems from making solar products affordable to low-income households on a
pay-per-use installment plan. Customers acquire solar systems for a small
deposit and then purchase daily usage “credits” for US $0.45, or less than the
price of traditional kerosene lighting. After one year of payments customers
own their solar systems outright and can upgrade to more power.
Solar is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than
200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding
over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow)
stems from making solar products affordable to low-income households on a
pay-per-use installment plan. Customers acquire solar systems for a small
deposit and then purchase daily usage “credits” for US $0.45, or less than the
price of traditional kerosene lighting. After one year of payments customers
own their solar systems outright and can upgrade to more power.
Job Summary: The Customer Sales Executive will be responsible for
quality control at the Service Centre by providing excellent customer service
to walk-in customers and managing stock as per the M-KOPA service policy
quality control at the Service Centre by providing excellent customer service
to walk-in customers and managing stock as per the M-KOPA service policy
Key Duties and Responsibilities:
- Support the care team on swaps & returns
in line with M-KOPA device handling policy - Keenly review and accurately update all
activity in the Activity Book with all incoming and outgoing transactions
as per M-KOPA stock handling policy. - Allocate stock to Direct Sales
Representatives (DSRs) after confirmation from Agent Care in line with
M-KOPA stock allocation policy - Manage stock by preventing stock –out at the
Service and guaranteeing integrity of stock - Resolve or escalate walk in customer queries
in line with MKOPA customer care guidelines - Uphold the brand values of M-KOPA, including
ensuring the M-KOPA Service Center is highly presentable to customers
Qualifications, Skills and Experience:
- The applicant should hold a bachelor’s degree
from a recognised institution / university in any field. - Customer centric with commitment to deliver
- Possession of basic numerical skills
- Good team work with high levels of
flexibility. - Demonstrate high level of integrity, work
ethics, proactive and positive attitude. - Exceptional communication, interpersonal,
problem solving and analytical skills. - The applicant should be self-motivated and able
to demonstrate a drive for results with a professional approach. - Proven report-writing skills and presentation
skills. - Able to work with minimum supervision
How to Apply:
All
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: [email protected] addressed to with the subject “Customer
Sales Executive” addressed to:
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: [email protected] addressed to with the subject “Customer
Sales Executive” addressed to:
The
Human Resource & Administration Manager,
Human Resource & Administration Manager,
M-KOPA
Uganda Limited,
Uganda Limited,
Plot
12 Eric Magala Road, Entebbe. Uganda
12 Eric Magala Road, Entebbe. Uganda
Deadline: 30th June, 2016
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline