10 No Experience Customer Sales Executive Jobs – M-KOPA Solar Ltd

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Organization: M-KOPA Solar Ltd
Duty Station: Kampala and Conutry wide, Uganda
Reports to: Regional Sales Manager
About US:
M-KOPA
Solar is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than
200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding
over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow)
stems from making solar products affordable to low-income households on a
pay-per-use installment plan. Customers acquire solar systems for a small
deposit and then purchase daily usage “credits” for US $0.45, or less than the
price of traditional kerosene lighting. After one year of payments customers
own their solar systems outright and can upgrade to more power.
Job Summary: The Customer Sales Executive will be responsible for
quality control at the Service Centre by providing excellent customer service
to walk-in customers and managing stock as per the M-KOPA service policy
Key Duties and Responsibilities:  
  • Support the care team on swaps & returns
    in line with M-KOPA device handling policy
  • Keenly review and accurately update all
    activity in the Activity Book with all incoming and outgoing transactions
    as per M-KOPA stock handling policy.
  • Allocate stock to Direct Sales
    Representatives (DSRs) after confirmation from Agent Care in line with
    M-KOPA stock allocation policy
  • Manage stock by preventing stock –out at the
    Service and guaranteeing integrity of stock
  • Resolve or escalate walk in customer queries
    in line with MKOPA customer care guidelines
  • Uphold the brand values of M-KOPA, including
    ensuring the M-KOPA Service Center is highly presentable to customers
Qualifications, Skills and Experience:  
  • The applicant should hold a bachelor’s degree
    from a recognised institution / university in any field.
  • Customer centric with commitment to deliver
  • Possession of basic numerical skills
  • Good team work with high levels of
    flexibility.
  • Demonstrate high level of integrity, work
    ethics, proactive and positive attitude.
  • Exceptional communication, interpersonal,
    problem solving and analytical skills.
  • The applicant should be self-motivated and able
    to demonstrate a drive for results with a professional approach.
  • Proven report-writing skills and presentation
    skills.
  • Able to work with minimum supervision
How to Apply:
All
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: careersug@m-kopa.com addressed to with the subject “Customer
Sales Executive” addressed to:
The
Human Resource & Administration Manager,
M-KOPA
Uganda Limited,
Plot
12 Eric Magala Road, Entebbe. Uganda
Deadline: 30th June, 2016

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