The Ugandan Jobline

• Carry out second-level desktop
  troubleshooting in conjunction with the Mission Wide Service Desk.
• Render support in routine installation,
  configuration, testing and deployment of server hardware and software,
  including Local Area Network, Operating Systems, Electronic mail, Unix,
  Linux, Lotus Notes, Citrix, Database systems, Internet Web software,
  firewall, Domain Name Server (DNS), DHCP, mail relay, and various security
  software.
• Assist in monitoring personal computers
  running UN software delivery system to ensure that software distributions
  are being delivered correctly.
• Responsible for service installation and
  support receive and log problem calls or service requests in the automated
  tracking system with minimum delay;
• Perform tasks related to scheduled service
  requests, including equipment replacement, equipment
  installation/de-installation, software installation, LAN connection, returns
  to stock, etc.
• Provide basic training to end-users on the
  use of standard systems; Log all actions in the automated tracking system,
  including site survey information, steps taken to resolve problem or to
  complete task, problems encountered, current status, etc.
• Perform any other duties as required by the Chief
  ICT Operations Officer and the ICT Operations Officer

• The ideal candidate for the United Nations
  Entebbe Support Base (ESB) Information Systems Assistant job opportunity
  should hold a High School Diploma or equivalent. Supplemental
  courses/technical certificate information technology or supplemental
  training on the changes in information technology is highly desirable
• A minimum of seven years of relevant experience
  in the information technology field. Working knowledge of the UN
  information technology infrastructure and systems and of the UN
  organization is desirable.
• Possession of a valid national driver’s
  license is required.
• Language: Fluency in English
  (both oral and written) is required. Knowledge of another official UN
  language is an added advantage. 

• Professionalism: Knowledge of information technology
  and applications, including computer system networks. Good technical
  skills, ability to conduct network maintenance, provide server services
  and user support. Shows pride in work and in achievements; demonstrates
  professional competence and mastery of subject matter; is conscientious
  and efficient in meeting commitments, observing deadlines and achieving
  results; is motivated by professional rather than personal concerns; shows
  persistence when faced with difficult problems or challenges; remains calm
  in stressful situations. Commitment to implementing the goal of gender
  equality by ensuring the equal participation and full involvement of women
  and men in all aspects of work.
• Technological Awareness: Keeps abreast of available
  technology; understands applicability and limitation of technology to the
  work of the office; actively seeks to apply technology to appropriate
  tasks; shows willingness to learn new technology.
• Client Orientation: Considers all those to whom services
  are provided to be “clients” and seeks to see things from clients’ point
  of view; establishes and maintains productive partnerships with clients by
  gaining their trust and respect; identifies clients’ needs and matches
  them to appropriate solutions; monitors on-going developments inside and
  outside the clients’ environment to keep informed and anticipate problems;
  keeps clients informed of progress or setbacks in projects; meets timeline
  for delivery of products or services to client. 

• Cover Letter (letter of motivation or
  application letter);
• The United Nations Personal History form
  (P-11), Download Here;
• Proof of required academic certificates i.e.
  Academic Certificate(s) and/or High School/Secondary Diplomas
• Copy of birth certificate; or copy of
  National ID; or copy of Passport.
• Employment verification letter from most recent
  employer (for external applicants)
• Internal candidates must submit 2 most recent
  performance evaluations (e-PAS) and external candidates must submit two
  reference letters

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