The Ugandan Jobline

• Responsible for driving service excellence in
  the Region by planning, continuous monitoring, enforcement of all SLAs,
  service standards and service initiatives with the Bank
• Forecast and plan service demand by taking
  into account resources, market demands, structure, cost, operational risk
  and system capabilities for the region
• Drive and manage the delivery of a
  multi-channel sales and service strategy across the region to attract,
  grow and retain quality personal and SME business
• Optimize revenue streams and focus market
  management efforts to grow revenue
• Keep abreast of local market dynamics;
  identify changes, risks and opportunities
• Run business, control, coordinate activities,
  adherence to set guidelines, job descriptions, governance and execution
• Keenly monitor and manage complete regulatory
  compliance in the region
• Create a people centric culture,
  understanding the people impact on customer satisfaction measures and
  bottom line gain
• Plan and manage staff capacity for the Region
• The incumbent will lead the region in
  implementing strategic people initiatives and inspire Branch managers to
  take action

• The applicant should hold a Bachelor of
  Commerce degree from a recognized university. Possession of a Master’s
  degree in a Business related field an added advantage
• At least five to ten years of managerial
  experience in a financial environment
• Leadership and management skills a
  pre-requisite
• Clearly understands the strategy, vision and
  culture of SBU
• Broad knowledge and understanding of
  competitor activity, drivers, products, strengths, vulnerabilities, market
  share, customer base and improves own Region’s strategies and tactics
• Broad knowledge and understanding of market
  management and market segmentation
• Broad knowledge and understanding of
  distribution channels
• Broad knowledge and understanding of branch
  transaction processes
• Broad knowledge and understanding of the Code
  of Banking Practise
• Broad knowledge and understanding of business
  and financial management principles and practices 

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