The Ugandan Jobline

• Evaluates each product and its offering
  versus the demands of the market using insights obtained from working with
  the segments and partnering insurance companies and conducting customer
  surveys.
• Works closely with in-country Insurers
  including their head office and brokers to ensure that any changes and
  administrative requirements are implemented i.e. changes in pricing,
  products, regulatory etc.
• Regularly analyses any product-related
  queries in order to determine its root cause, and resolves accordingly.
• Creates awareness of the Bancassurance
  offering within the bank through roadshows and training across all teams
  to create confidence amongst the teams to use and sell the product.
• Participates in the annual product pricing
  review and influences Insurers’ pricing decisions.
• Reviews product pricing with the Insurers in
  order to sign off annual pricing in consultation with Head Products and
  the pricing committee.
• Analyses and interprets the change in
  customers’ needs and uses the insights to improve and or create suitable
  products. This can be done through engaging with segment heads to
  understand the core of their business, their CVPs and use this information
  to enhance the Bancassurance offering. The costing of the product must be
  affordable whilst ensuring a sustainable/profitable portfolio requirements.
• Develops and implement processes, procedures
  and systems to meet business requirements

• Implements strategies (as provided by Head,
  Products) to increase sales and to ensure that sales are in line with /
  exceed budget.
• Regularly monitors product performance
  reports from the MI team and proposes actions to improve sales. These
  should be shared with the segment heads to cascade to their teams for execution.
• Drives sales by sending through a monthly
  Bancassurance sales report to the PBB teams and recognises top performers
  in collaboration with the line managers.
• Works closely with the Head, Sales to design
  and implement Bancassurance 
  incentive campaigns to penetrate into the bank’s core bank products
  (i.e. selling a current account and insurance) and monitor effectiveness
  through the MI reports.
• Ensures that Bancassurance sales targets are
  incorporated into all score cards.
• Influences scorecards for sales staff by
  driving the inclusion of Bancassurance targets in the performance
  contracting sessions for all relevant teams within PBB.
• Drives volume growth for Bancassurance by
  identifying appropriate opportunities and sharing these with segment heads
  to distribute to sales staff.
• Works in liaison with the Head, Sales to
  influence the sales targets to drive the desired sales for Bancassurance
  on an annual basis.

• Works in liaison with segment heads to ensure
  Bancassurance offerings are incorporated into marketing for the entire
  banking product proposition to our customers.
• Uses all channels and opportunities to market
  and promote Bancassurance aligned to the overall product strategy through
  working closely with the marketing and communications team e.g. social
  media, digital banking channels.
• Owns and initiates marketing programmes to
  ensure awareness of the products.

• Analyses MIS reports as received from Finance
  and tracks performance vs. budget per product.
• Devises and communicates corrective tactics
  to meet budget where applicable.
• Ensures that growth is maintained in the
  growth phase of the product through rewarding sales staff and constantly
  marketing the product.
• Reviews loss ratios, rates and cover on the
  products on a quarterly basis.
• Keenly monitors lapses, average premiums and
  penetrations to see if any trends emerge and addresses any underlying
  issues that need attention.
• Influences Insurers to change terms,
  conditions and rates on products to ensure consistency and comparative
  offerings.

• Ensures full compliance to the legislative
  requirements for the Bancassurance operation and each product through the
  provision of guidelines and process and reviewing audit results.
• Ensures that the correct documentation is
  being completed by the front line sales force through training for the
  sales staff on the required documentation.
• Provides training for all staff within the
  branch on the storage guidelines for the documentation.
• Addresses issues of non-compliance with the
  relevant authorities.
• Refers any areas of uncertainty to the
  country compliance manager or legal area.

• Approves training material for in-country
  use.
• Accredits in-country trainers / Bancassurance
  Champions to train on Bancassurance products.
• Identifies training needs and develops
  training material to address specific issues.
• Ensures that persons who sell the products
  have been trained and accredited to do so.
• Responsible for the recruitment, development
  and retention of relevant skills in order to meet the business needs.
• Ensures skill assessments and
  competency-based training takes place as and when required.
• Takes personal responsibility for coaching
  and mentoring others.
• Ensures the implementation of the leadership
  promise and employee engagement programme.
• Develops and maintains an open communication
  channel with direct reports and supports staff to foster greater
  co-operation and teamwork.
• Monitors and manages the performance and
  development of staff within the area. This includes regular one-on-one
  feedback sessions, conducting mid-year and final performance appraisals,
  as well as the moderation and relative distribution of all appraisals for
  the team.
• Drives the Talent Review Sessions and
  succession planning, in conjunction with Human Capital.
• Ensures staff are appropriately and
  consistently rewarded and recognised for their achievements and outputs.
• Ensures that disciplinary action and
  grievances are addressed and aligned to the policies and procedures.

• Plans and co-ordinates system requirements,
  system developments and changes to ensure that the business requirements
  are met and all developments are done in accordance with the overall
  product plan.
• Develops comprehensive specifications and all
  work requests for new product developments and enhancements.
• Forms part of project teams to ensure IT
  progress regarding the development and implementation of such
  specifications

• Increased product uptake and profitability of
  the products
• Polices and processes that promote efficient
  delivery of service
• Increased profitability of the product
• Efficient stakeholder management- limited
  number of queries
• Pay out correct claims on time
• Positive business partner survey
• Sales volume to be in line with or exceed
  budget.
• Targeted penetration into core bank products.
• Product cancellations by customers reduced in
  line with target.
• Retention increased in line with target.
• Achievement of the sales penetration and set
  targets
• Relevant Bancassurance offerings are included
  in all marketing material.
• Product awareness
• Income and profit to be in line with or
  exceed budget.
• NIR growth in line with SBU annual targets.
• Customer retention and growth in line with
  annual targets.
• Processes and Procedures to be followed as
  per GRG.
• No incidents of non-compliance.
• Efficient end-to-end processing across all
  channels.
• Superior Customer service delivery.
• Satisfactory audits.
• Risk managed below the agreed threshold.
• Staff engagement score >80%
• Approved talent and succession plans
• Execution of talent plans for all staff
• Implementation of PDPs for staff
• Positive customer experience
• Positive turnaround time for processing
• Superior products on the market in comparison
  to completion (customer feedback)
• Reduced cost to serve

• The ideal candidate for the Stanbic Bank Branch
  Manager job vacancy should hold a Bachelor’s degree in business related
  field; preferably in Finance and Accounting from a recognized university
• Certificate of Proficiency in insurance COP;
  ACII or equivalent insurance qualification (Associate Chartered Insurance
  Institute).
• FCII Fellowship of CII would be strong
  recommendation i.e. Chartered Insurance Broker
• A minimum of five to seven years’ experience
  in Bancassurance
• Thorough knowledge of financial services
  industry specifically insurance and retail banking.
• Broad working knowledge of both Life
  Insurance and Short term insurance.
• Working knowledge of insurance Legislation
  and Regulations including IRA and CBU reporting requirements.
• Understanding of Insurance and Banking
  operating systems
• Strong Excel, Word and Power point
• Good financial, budgeting and accounting
  skills

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