The Ugandan Jobline

• The incumbent will interface between IT and
  Business teams to collate, analyze and review business requirements for
  system changes requiring developments and new system acquisition. Works
  hand in hand with the Project Management Office.
• Provide governance on support of the existing
  systems to ensure timely defect resolution, adherence to readiness
  procedures, and escalation of system issues as appropriately.
• Establish and/or refine processes and
  procedures designed to ensure consistently high quality IT service
  delivery.
• Periodic review of available and new
  technologies in line with best industry practice to support business
  growth
• In charge of planning, implementation and
  management of value added services, e.g. voice, data, channels, software
  and hardware including virtual systems infrastructure.
• Offer technical support for the bank’s
  channels including ATMs, mobile banking, internet banking and agency
  banking systems.
• Working with the card systems support staff,
  ensure the availability and performance visibility of card systems.
• Develop, test & maintain comprehensive
  data archiving & recovery procedures for all computing environments in
  liaison with system administrators to ensure that a timely and well organized
  recovery is made back to acceptable levels of service.
• Work in liaison with IT Risk and Security to
  ensure that the alternative banking channels are designed, implemented and
  operated in a robust and well secured environment.
• Roll out of business solutions, ensuring that
  they are well tested and are rolled out in a manner that does not
  adversely affect business processes, and providing processes and training
  to the users.

• The applicant should hold a Bachelor’s Degree
  in an IT / Computer Science or related field, from a recognized
  institution. Possession of a postgraduate degree or professional
  qualifications in related fields will be an added advantage.
• Five or more years’ hands-on experience in
  the support of systems in a banking environment.
• Previous exposure and experience in the
  support of IT systems virtual infrastructure.
• Previous exposure and experience in the
  management of IT projects.
• Three years’ experience supporting
  transaction processing systems such as ATMs, Internet, agency and mobile
  banking
• Hands on experience in the management of a
  data backup and recovery strategy.
• Demonstrate a strong understanding of card
  systems and related infrastructure as a business delivery channel

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