Job Title: Training Officer
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Supervisor – Training
About US:
MTN-Uganda
is the leading telecommunications Company in Uganda, providing payphone, fixed
lines, fax/data, internet and mobile services.
is the leading telecommunications Company in Uganda, providing payphone, fixed
lines, fax/data, internet and mobile services.
Job Summary: The Training Officer will offer services ranging
from conducting needs analyses to the development, delivery and evaluation of
training programs that will change people’s behavior to produce desired
outcomes for MTN, such as an exceptional customer experience.
from conducting needs analyses to the development, delivery and evaluation of
training programs that will change people’s behavior to produce desired
outcomes for MTN, such as an exceptional customer experience.
Key Duties and Responsibilities:
- The incumbent will identify individual and
organizational training needs through job analysis, staff appraisals and
regular consultation with supervisors and managers and the human resources
department - Design training courses and programs
necessary to meet training needs, or manage this activity via external
provider(s) - Amend and revise programs as necessary, in
order to adapt to the changes that occur in the work environment - Participate actively in product development
projects and facilitate product education for all staff and partners,
e.g., MTN dealers - Develop effective induction programs and
regularly conduct refresher training - The jobholder will also manage the delivery
of training and development programs - Evaluate training and development programs;
monitor and review the progress of trainees through questionnaires and
discussions with managers - Organize training venues, logistics,
transport, accommodation as required to achieve efficient training
attendance and delivery, plus provide training support to other departments
as often as is required - Ensure the proper maintenance of all
equipment and materials relating to the effective delivery and measurement
of training - Actively participate in the annual budget
planning process, consider the costs of planned programs and ensure that
these are kept within approved estimate - Keenly monitor and report on activities,
costs, performance, etc, as required - Make sure that all training activities and
materials meet with relevant organizational and statutory policies, including
health and safety, employment and equality laws.
Qualifications, Skills and Experience:
- The ideal candidate for the MTN Training
Officer vacancy should hold a Degree in education, social sciences,
psychology, management science, HR, social sciences or related field - A minimum of two years’ experience in area of
specialization - Must have completed the Train-the-trainer
course - Broad knowledge and understanding of training
provision and best practices in the industry - Proficiency in the use of the internet and
varied computer applications and systems, and an awareness of IT
accessibility and usability issues - Good understanding of E-learning techniques
- Exceptional interpersonal skills
- Good leadership and negotiating skills; able
to inspire and motivate other people - Excellent verbal and written communication
skills - A Keen observer, good listening skills, and a
high level of concentration - Good presentation skills, and confidence in
facilitating training for individuals or groups - Strong analytical and problem-solving skills
- Excellent organizational capability, planning
and time management skills - A good team player with a can-do attitude
- Possess a good sense of humour; sociable
- Patient, flexible and understanding approach
- Enthusiastic, self-motivated, quick learner
with a wide range of interests - Commitment to continuous improvement and
personal development. - Ability to work under minimum supervision
- High levels of integrity
- Highly organized and disciplined personality
- Strong communication and interpersonal skills
NB: Please note that presentation of false academic
documents and certification will lead to criminal prosecution.
documents and certification will lead to criminal prosecution.
How to Apply:
Interested
candidates should send/deliver their Job Applications with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and
names and addresses of three referees addressed to the: Recruitment Officer,
MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
candidates should send/deliver their Job Applications with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and
names and addresses of three referees addressed to the: Recruitment Officer,
MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
Deadline: 20th May 2016
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