The Ugandan Jobline

• In charge of the preparation and
  recommendation of claims payment in line with the aYo claims philosophy
  and following the defined claims process.
• Responsible for the finalisation of claims as
  soon as possible and with the aYo minimum requirements
• Assess, quality control and recommend the
  payment of claims;
• Keenly monitor and manage the adherence to
  the aYo service level agreements for customer experience;
• Answer all claims related queries
  telephonically and in writing;
• Investigate aYo aclient queries within the
  agreed service level agreement and ensure that the client receives timeous
  feedback;
• The incumbent will escalate aYo client
  queries to the relevant department or stakeholder;
• Provide accurate information and advice to
  the aYo client and stakeholders in order to ensure that the client
  receives the appropriate after sale services;
• Provide authoritative expertise and advice to
  aYo clients and stakeholders;
• Build, strengthen and maintain relationships
  with clients and internal and external stakeholders;
• Deliver on service level agreements made with
  clients and internal and external stakeholders in order to ensure that aYo
  client expectations are managed;
• Make recommendations to improve aYo client
  service and fair treatment of clients within area of responsibility;
• Develop and maintain productive and
  collaborative working relationships with peers and stakeholders;
• Positively influence and participate in
  change initiatives;
• Continuously develop own expertise in terms
  of professional, industry and legislation knowledge;
• Actively contribute to continuous innovation
  through the development, sharing and implementation of new ideas;
• Contribute to the financial planning process
  within area;
• Identify opportunities to enhance cost
  effectiveness and increase operational efficiency;
• Manage financial and other company resources
  under your control with due respect;
• Provide input into the risk identification
  processes and communicate recommendations in the appropriate forum;

• The applicant should hold a Matric / Grade 12
  with Maths and / or Accounting;
• Two years of relevant claims experience;
• Broad knowledge and understanding of long
  term insurance industry;
• Knowledge and understanding of claims
  assessment philosophy;
• Ability to speak at least one additional
  language other than English
• Good administrative skills
• Excellent analytical skills
• Business Acumen;
• Client / Stakeholder Commitment;
• Drive for results;
• Leads Change and Innovation;
• Collaboration;
• Impact and influence;
• Self-Awareness and insight;

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