The Ugandan Jobline

• The incumbent will deploy sufficient staff to
  meet the fluctuating demands of customers
• Maintain sufficient branch cash holdings for
  both vault and ATMs in all currencies
• The jobholder will also suthorize customer
  instructions for processing
• Action referrals within limit in a timely
  manner and in accordance to laid down procedures
• Investigate and respond to posting queries
  including but not limited to salaries, EFTs, and RTGs
• Receive posted cheques under POD; checks,
  signs, and keeps them under key and lock in the briefcase awaiting
  clearing. Keep overnight unspotted cheques under lock and key.
• Keep adequate reserve stock of blank forms
• Maintain availability of the system by
  following up on equipment breakdowns such as generators, UPS, CCTV,
  computers, counting machines and UV lights
• The job holder will manage Service Level
  Agreements for service providers (including but not limited to maintenance
  of premises, maintenance of generators, system maintenance, servicing of
  air conditioners, servicing of equipment and minor branch repair works)
• Satisfactory customer survey feedback

• Serve as the main custodian of all Branch
  assets including their security, usage and maintenance
• Adhere to Cash-In-Transit policies and
  procedures
• Cross check all postings going to the
  clearing house against the schedules and securing that they are under lock
  and key
• The job holder will also manage the key holding
  and physical access control
• Ensure positive audit and compliance report
  findings
• Drive adherence to the Sales High 5 standards
  by the sales staff and allocate individual sales/campaign targets as per
  set budget
• Develop the Branch’s sales plan and execute
  the plan according to agreed activities/action plans
• Translate sales plan and targets into
  meaningful sales scorecard at branch/individual level
• Supervise the sales team’s daily performance
  against target and manage the Branch’s sales tracking system/sales board
• Implement marketing campaigns and product
  launch strategies
• Manage sales team customer visits to drive
  customer retention and sales productivity; and follow through with issues
  raised in the call reports
• Understand and keep up to date with the changes
  and developments in the local market/area
• Optimize sales across all the bank’s product
  offerings
• Accountable for all KYC compliance within the
  branch
• Accountable for credit and operational risk
  in account opening and loan processing for the branch (i.e. funded
  accounts, account segmentation and styling)
• Actively monitor and manage the loan
  portfolio for the branch and maintain agreed NPL levels
• Responsible for the following reports:
  account opening and closure report, SVS, dormant accounts, account reactivation,
  amendments, account transfers and account grading
• Quickly respond to and follow through all
  sales audit/risk issues raised by auditors within agreed time lines and
  laid down procedures
• Accountable for the archiving of sales
  records for the branch

• Agree performance contracts for direct
  reports and provide monthly performance feedback in order to maintain
  performance at required levels
• Arrange for training for direct reports in
  line with personal development and talent development plans (i.e.
  On-the-job, classroom based, attachments, job rotations)
• Manage succession planning and identify key
  talent
• Manage the handover process in accordance
  with laid down procedure
• Manage the on-boarding and probation process
  for new and existing employees
• Plan for utilization of leave for direct
  reports while maintaining quality customer service
• Participate in the recruitment of the sales
  team
• Coach the members of the sales team to
  deliver in accordance with the sales and service standards
• A member of the Branch disciplinary
  management committee
• Performance contracts signed off within set
  times

• The Branch Control Manager should hold a good
  Bachelor’s degree in Business Studies or a related field from a recognized
  university
• At least three years’ experience in Branch
  banking operations
• Branch control and risk management experience
  preferable
• Previous experience managing people
• Broad working knowledge of the regulatory
  environment governing financial services in Uganda
• Strong knowledge of the Banks’ policies,
  procedures and practices
• Detailed knowledge and understanding of the
  branch network and interface between frontline service, responsive sales
  and support functions
• Working knowledge of transaction processes
  relevant to products and services offered to customers
• Working knowledge of the Bank’s operating
  systems and controls
• Excellent analytical skills
• Good decision making skills
• Excellent interpersonal skills
• Good problem solving skills
• People management skills
• Good conflict resolution skills

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