Several Fresher Customer Care Associate Job Careers – Bridge International Academies

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Education Jobs in Uganda, Sales and Marketing Jobs in Uganda, Social Sciences Jobs in Uganda, Uncategorized
Organization: Bridge International Academies
Duty Station: Kampala, Uganda
About US:
Bridge
International Academies is the world’s largest and fastest-growing chain of
primary and pre-primary schools with more than 400 academies and 120,000 pupils
in Kenya and Uganda. We democratize the right to succeed by giving families
living in poverty access to the high-quality education that will allow their
children to live a very different life. We leverage experts, data, and
technology in order to standardize and scale every aspect of quality education
delivery, from how and where academies are built to how teachers are selected
and trained, and how lessons are delivered and monitored for improvement. We
are vertically-integrated, tech-enabled, and on our way to profitability.
Bridge expects to continue rapid expansion in East Africa, and will be
launching operations in Nigeria in September 2015, with India to follow in
2016.
Job Summary: The Customer Care Associate will serve in the Customer
Care Department which is the main point of contact for all our callers, the
voice and face of the company, handling requests, inquiries and a host of other
duties that vary depending on the type of issue business. The customer service
department plays an important role in the survival and continued functioning
Bridge. Although there are many different roles that a customer service
department plays, the major role is to ensure that all callers get their issues
attended to and escalated to the correct department. The tasks and activities
of customer service representatives are directly related to this role. The
Customer Care Associate will be responsible for providing quality and efficient
customer service to customers.
Key Duties and Responsibilities:  
  • Quickly respond to, resolve and record all
    callers’ enquiries & complaints and maintain records of all
    interactions.
  • Provide customers with process and service
    support with regards to all Academy operations, billing information,
    construction, marketing, curriculum support and IT systems support.
  • The jobholder will also identify, resolve or
    escalate all reported issues and complete all call logs.
  • Research required information using all
    available resources to offer prompt resolution.
  • Update the existing databases with changes
    and the status of each caller / reported issue.
  • Make timely follow-up calls on initial
    contacts, to provide feedback and progress on issues raised.
  • In charge of data entry and maintenance of
    callers and potential customers’ data bases.
  • Perform any other duties as may be assigned
    from time to time
Qualifications, Skills and Experience:  
  • The ideal candidates for the Customer Care
    Associate jobs should hold diplomas in Customer Service, Marketing, Supply
    Chain Management, Business Management or any related field.
  • A minimum of two years’ customer care experience,
    Customer Service or help desk support.
  • Customer service oriented, high level of
    motivation & professional telephone etiquette.
  • Resilience, ability to function under high
    pressure environment, dependable, responsible, able to follow specific
    instructions as well as deliver on commitments.
  • Excellent verbal and written communication
    skills- fast and accurate typing.
  • Excellent oral and written communications
    skills
  • A responsible & positive attitude, able
    to comprehend, capture as well as interpret basic & complex caller
    information.
  • Excellent people skills, ability to build
    rapport & relationships with all stakeholders.
  • Quick decision-making abilities &
    independence, ability to ‘think on your feet’.
  • Basic computer knowledge / technological
    skills, proficiency in Ms office suites, keyboarding skills adept in using
    search tools, browsers and common email applications
  • Proven ability to adapt to change, meet the
    changing demands of the work environment, work long hours on different
    shifts across a 24-hr period & weekends.
  • Ability to multitask, work well as an
    individual & part of a team; to exhibit objectivity and be open-minded
    towards the ideas and views of others, give as well as welcome feedback
    & contribute to team buildings
  • Languages: Luganda, Luo (Uganda) and Runyakitara
Personal Competencies:
  • A detailed doer – You have a track record of getting
    things done. You’re organized and responsive.  You take ownership of every idea you
    touch and execute it to a fine level of detail, setting targets, engaging
    others, and doing whatever it takes to get the job done.  You can multi-task dozens of such
    projects at once and never lose sight of the details.  Likely, you have some experience in a
    start-up or other rapid-growth company.
  • A networking mastermind – You excel at meeting new people
    and turning them into advocates. 
    You communicate in a clear, conscientious, and effective way in
    both written and oral speech.  You
    can influence strangers in the course of a single conversation.  Allies and colleagues will go to bat for
    your ideas.
  • A creative problem-solver – Growing any business from scratch
    comes with massive and constant challenges.  On top of that, Bridge works in
    volatile, low-resource communities and runs on fees averaging just $6 a
    month per pupil.  You need to be
    flexible and ready to get everything done effectively, quickly, and
    affordably with the materials at hand. 
    Every dollar you spend is a dollar our customers, who live on less
    than $2 a day, will have to pay for.
  • A customer advocate – Our customers – these families
    living on less than $2 a day per person – never leave your mind.  You know them, get them, have shared a
    meal with them (or would be happy to in the future).  You would never shrink back from shaking
    a parent’s hand or picking up a crying child, no matter what the person
    was wearing or looked like.  Every
    decision you make considers their customer benefit, experience, and value.
  • A life-long learner – You believe you can always do
    better.  You welcome constructive
    criticism and provide it freely to others. 
    You know you only get better tomorrow when others point out where
    you’ve missed things or failed today.
How to Apply:
All
suitably qualified candidates who wish to apply for this vacancy are encouraged
to send their updated CVs and cover letters online at the web link below.

For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs