The Ugandan Jobline

• Grow the portfolio profitability by
  identifying new and existing customer potential including sales
  opportunities and new product promotion initiatives.
• Carry out customer meetings that have well
  defined call objectives, desired outcomes and a well-constructed plan.
• The incumbent will deal with and find
  solutions to customer complaints
• Communicate all key messages to customers
  including agreed service standards, negotiated pricing, relationship team
  contact points (including introductions to new personnel) and new product
  changes
• Carry out annual and if appropriate, interim
  reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim
  reviews with non-borrowing customers
• Determine the products that are most
  effective in meeting customers’ needs and be able to sell these at short
  notice both reactively and proactively
• Provide leadership in areas of expertise,
  particularly in the structuring of credits and the provision of products
  and services to customers.

• Manage performance against key financial
  (risk-adjusted contribution) sales, service and operational targets.
• The incumbent will consult customer
  owners/managers on financial/ credit issues and general business
  practice/ideas.
• Work in liaison with the Head of Commercial
  Banking in driving and delivering business performance in the country
• Research, create and follow up on a target
  list for potential new business
• Identify priority customers using the
  Customer Relationship Planning templates to assess their present and
  potential contribution.
• Work closely with the Associate Relationship
  Managers and Credit Managers to ensure that credit applications for new
  and existing facilities are correctly prepared in accordance with existing
  policies/guidelines.
• Control the quality of the portfolio, using
  available triggers and adherence to Risk management guidelines and
  policies

• Support team members to identify strengths
  and weakness in their own skills and attributes, review their
  self-development plans and ensure training and development needs are
  accommodated.
• Coach team members on relationship
  development, service quality and risk management.
• Assess Associate Relationship Managers on
  performance against contract. Review and input Performance Development
  Reviews.

• The applicant should have detailed knowledge
  of the Core set products
• For Complex products, will have a detailed
  knowledge of the requirements of the more sophisticated customers
• Broad understanding and good knowledge of the
  products and services available in the SME Banking Sector is also required
• A broad understanding of policies and
  strategies within the country as they relate to the demands of the
  customer base
• A detailed understanding of Country and CBRM
  guidelines and credit risk policies
• Working knowledge of the Barclays Africa
  Change Governance Framework
• Solid understanding of value based management
  principles
• Exceptional relationship and interpersonal
  skills
• Strong selling and negotiation Skills
• Excellent presentation skills
• Relationship Skills
• Credit Risk Skills
• Leadership and Team Skills
• Excellent communications Skills
• Commercial/sales focus is preferred
• Business development
• High degree of innovative
• Adaptability
• Good decision making skills
• Internal and external senior risk assessment
  and management
• Good influencing and negotiation skills
• Man-management/development
• Skills in performance management

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