Job Title: Information Technology IT Associate
Organization: Management Sciences for Health (MSH)
Duty Station: Kampala, Uganda
Reports to: Senior IT Specialist
Job ID: 13-8969
About MSH:
Management
Sciences for Health (MSH) is an international non-profit health organization
composed of nearly 2500 people from more than 74 nationalities working in over
50 countries. Our mission is to
save lives and improve the health of the world’s poorest and most vulnerable
people by closing the gap between knowledge and action in public health.
Together with our partners, we are helping managers and leaders in developing
countries to create stronger management systems that improve health services
for the greatest health impact.
Sciences for Health (MSH) is an international non-profit health organization
composed of nearly 2500 people from more than 74 nationalities working in over
50 countries. Our mission is to
save lives and improve the health of the world’s poorest and most vulnerable
people by closing the gap between knowledge and action in public health.
Together with our partners, we are helping managers and leaders in developing
countries to create stronger management systems that improve health services
for the greatest health impact.
Job Summary: The Information Technology IT Associate will provide
technical software, hardware and network problem resolution to all computer
users by performing question/problem diagnosis and guiding users through
step-by step solutions; clearly communicate technical solutions in a
user-friendly, professional manner; provide one-on-one end-user training as
needed; troubleshoot network/printer problems and be able to provide network
solutions to more complex end-user problems; conduct hardware and software
inventory database maintenance and reporting; and perform related work as
required
technical software, hardware and network problem resolution to all computer
users by performing question/problem diagnosis and guiding users through
step-by step solutions; clearly communicate technical solutions in a
user-friendly, professional manner; provide one-on-one end-user training as
needed; troubleshoot network/printer problems and be able to provide network
solutions to more complex end-user problems; conduct hardware and software
inventory database maintenance and reporting; and perform related work as
required
Key Duties and Responsibilities:
- The incumbent installs, configures,
maintains, and troubleshoots a wide range of hardware and software used in
the Uganda office. Performs hardware/software upgrades to existing
computer equipment as needed. This includes the PABX system, shared
server, and other IT equipment that belongs to the Country Operations
Management Unit (COMU). - The jobholder identifies, diagnoses, and
resolves problems for users of the personal computer software and hardware,
network, the Internet and new computer technology; communicates solutions
to end-users. - Delivers, tags, sets up, and assists in the
configuration of end-user PC desktop hardware, software and peripherals.
Keeps and updates a hardware inventory. - The incumbent creates groups, user-ids and
assigns level of access to groups in Active Directory. - Ensure that all systems are free of viruses
and other malware, coordinates timely repair, maintenance (like cleaning)
and replacement of PC computer equipment covered by third-party vendor
maintenance agreements. Performs minor desktop hardware repair for PC
computer equipment and peripherals that are not covered by third-party
vendor maintenance agreements. - Helps install local area network cabling
systems and equipment such as network interface cards, hubs and switches. - Create materials for end-user frequently
asked questions and offers IT support via the IS Helpdesk. - Responsible for the implementation of daily
backups and disaster recovery strategies. - Conduct trainings for users in different IT
applications. - Administer windows server updates for
workstations and servers approved for installation on a monthly basis. - Keenly monitor the network security system so
as to prevent external intrusion and proper use of internet bandwidth by
users using the Meraki firewall. - Perform any other duties as assigned by the
supervisor.
Qualifications, Skills and Experience:
- The applicant should ideally possess a Bachelor’s
degree in Computer Science or related discipline. - A minimum of three years’ experience in
providing end-user phone support for current PC desktop and application
software, installing, upgrading, troubleshooting and administering DOS and
Windows versions of Microsoft Office Suite, and other MSH standard software
(e.g. Windows, MS Project, Explorer,) - Broad working knowledge of Desktop operating
systems, various software applications and basic hardware for the PC;
principles and theories of network systems and management; Internet
technologies and products; basic understanding of electrical safety
procedure. - Demonstrated ability to work under pressure
with limited supervision and take initiative. - Possess excellent training skills
- Excellent organizational and interpersonal
skills with a service oriented outlook - Good team player.
- Willingness to travel to districts
How to Apply:
All
suitably qualified and interested candidates who wish to join the Management
Sciences for Health in the aforementioned capacity are encouraged to Apply
Online by clicking on the link below.
suitably qualified and interested candidates who wish to join the Management
Sciences for Health in the aforementioned capacity are encouraged to Apply
Online by clicking on the link below.
Deadline: 15th April, 2016
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