The Ugandan Jobline

• Representing Credit card and Acquiring
  Business on local Barclays Bank of Uganda 
  Retail Management  Committee
• In conjunction with Barclaycard International
  (later Absa Card) has responsibility for the direction, motivation,
  control and cost effectiveness of the Card business in Uganda
• Role includes team leadership, staff
  motivation, development and support.
• This role is also responsible for the
  provision of excellent customer service, which includes ensuring that any
  technological developments are understood and used to best effect.
• Implementing governance, risk, compliance and
  control within Barclaycard Uganda.
• Represents BI COO in respect of other credit
  card and acquiring businesses in Africa, outside of South Africa

• Responsible for stakeholder management of key
  personnel within Barclays Bank of Uganda, BI, Absa Card and BAME.
• Stakeholder management of change projects (BI
  / BAME) to ensure delivery to meet obligations and business goals in
  Uganda and Africa
• Work in liaison with the regional BI team,
  support the management of relationships with key external stakeholders
  including Card Schemes, local regulators, other banks, suppliers and local
  industry bodies.
• Obtain mutually acceptable business and
  strategic solutions to issues raised or escalated within the relationship
• Represent BI business interests via regular
  attendance at local Retail Management Committee and other decision making
  forums

• Ensuring knowledge of developing technologies
  is kept up to date and implemented as appropriate.
• Work in close conjunction with BI, BAME and
  Country RMC determine, develop and implement strategies and tactics
  to   achieve/exceed targets and
  combat competitive threats.
• Make value based recommendations regarding
  segment development, new products and services.

• Ensure effective and efficient deployment of
  staff with overall responsibility for motivation, direction, control,
  training and co-ordination of use.
• Ensure Succession Planning is in place and
  updated to reflect the growth and internal changes that the African Centre
  has and will go through
• Regularly review and make recommendations
  regarding further centralization of other African card centres into
  Uganda, making use of greater specialization, delivering improved service
  and reduced costs.

• Understand technical/regulatory matters
  affecting the business. Ultimate responsibility for the continuing
  compliance and use of such matters
• Assimilation of plans both strategic and
  annual covering the  Credit card
  business  with responsibility for
  turning plans into reality
• Ensure Governance, Compliance, Risk and
  Control are implemented and adhered to meet Group Standards by Centre.
  Staff at all levels to be clear on what is expected of them. Any new
  regulatory or Group requirements are implemented and reviewed throughout
  Barclaycard in a timely fashion.

• The applicant for the Barclays Bank UK Head
  of Cards career vacancy should have several years’ experience within
  similar roles, ideally managing large operational/processing centres.
• Excellent numeracy skills i.e. will be
  required to obtain, prepare, assess and assimilate very complex and
  detailed information
• Excellent People Management Skills
• Good negotiation skills
• Excellent interpersonal Skills
• Experience at managing cross border and
  dealing with other cultures
• Good PC Skills
• Essential to be innovative and pro-active
• Experience of working in a multi-cultural
  environment
• Employee representative bodies
• Broad knowledge and understanding of
  Barclaycard products/policies/plans/objectives in order to pro-actively
  embrace systems/procedure changes within the function
• Broad understanding and knowledge of the
  impact of short, medium and long-term plans of the business and the
  effects of them on other functions, in order to implement the plans in the
  most effective and holistic manner.
• Will be required to have an understanding of
  local, as well as, European statutes that relate to role holders function.
  The most important of these will be Visa and MasterCard regulations. Is
  likely to be personally responsible for compliance within function. Other
  statutes may include:
• Law relating to employment of People, Health
  and Safety at work, Money Laundering regulations, Data Protection Act, KYC
  and FSA
• Good knowledge of IT and telephony systems
• An understanding of the credit card industry
• Excellent track record of management
  experience at Junior, Middle and senior Level, with proven examples of the
  successful Management of resources such as budgets, people and premises in
  an operational area.
• Applicant with management experience in a
  multi-cultural environment is desired
• Previous experience of remote site management
  within a matrix management model is an added advantage
• Prior exposure and experience of working in
  with other areas of the business in order to obtain an understanding of
  Commercial, Optimisation, Front-end Lending practices and the operational
  requirements of the business is desired
• Barclays Competencies: Respect, Integrity, Service, Excellence,
  Stewardship

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