The Ugandan Jobline

• The IT Infrastructure Support Officer will
  offer first level support for user infrastructure requests including PC
  support, network support, email and internet support
• Ensure that data communication within the
  company is reliable and of sufficient capacity to meet AAR business needs.
• Continuously update users with simple
  troubleshooting tips through the AAR Intranet
• The incumbent will test all hardware
  equipment before they are deployed to the working environment
• Mentor and train users on operation of
  hardware equipment.
• Carry out periodic site visits (as per
  support schedule) to survey condition of hardware equipment
• Manage the AAR Wide-Area Network (WAN)
  infrastructure and ensure that new sites are adequately prepared to run
  AAR systems and join the AAR WAN
• Manage physical network infrastructure,
  including wired and wireless LAN
• The incumbent will also manage the
  acquisition of new network hardware
• Manage the critical infrastructure services –
  Internet, E-mail, Active directory, Firewalls, Proxy, Anti-virus, WINS, DNS,
  DHCP, printing
• Keenly monitor and control the service levels
  of network suppliers and establish a list of monitored network activities
• Monitor bandwidth usage and determine the
  impact / implication of related issues and recommend solutions to counter
  potential downtime
• Ensure adherence to all IT polices
• Ensure the IT equipment inventory is up to
  date at all the times
• Keenly review and monitor the status of IT
  and communications related hardware and give servicing / replacement /
  upgrade recommendation(s) to the respective departments
• Actively participate in the planning and
  implementation of new / enhanced IT and communications related
  infrastructure
• Perform any other duties related to systems
  support as assigned or deemed necessary

• The ideal candidate for the IT Infrastructure
  Support Officer career opportunity should hold a Degree in IT or a related
  course.
• At least two years’ experience in an IT
  position with proven support skills in; Microsoft Windows Server, Cisco
  Networking, Linux, IT Security, IT infrastructure Library (ITIL), hardware
  and software user support skills.
• Working knowledge of Systems, LAN and WAN
  support.
• Strong leadership and communication skills.
• The applicant must be a team player
• Excellent analytical, networking and problem
  solving skills.

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