Organisation: Tech 4 Development
Duty Station: Kampala, Uganda
About US:
Tech
4 Development (www.tech4development.com) is a social enterprise that develops
4 Development (www.tech4development.com) is a social enterprise that develops
innovative
digital solutions with the goal of addressing some of East Africa’s most
pressing
digital solutions with the goal of addressing some of East Africa’s most
pressing
development
challenges in a profitable way. Following in-depth research on small and medium
enterprise (SME) in Uganda and Kenya, conducted in partnership with the UN in
2015, we are currently setting up a B2B mCommerce Venture in Kampala. Our aim
is to transform how Ugandan SMEs communicate and transact with suppliers and
buyers through the use of smartphones. While offline quality control and
delivery services play an important role, it is an Android App that will stand
at the heart of our business model. We will initially focus our efforts to SMEs
and entrepreneurs in Kampala before expanding into other regions and countries.
Our methodology to develop a meaningful product and profitable business model
is deeply rooted in design thinking and lean startup principles. This means we
spend a lot of time observing and talking with users, formulating and testing
assumptions about their needs, building prototypes, and continuously iterating
our technology and business. To do so effectively, we work in a
non-hierarchical & multi-disciplinary team of 6 people out of our beautiful
team-space at Venture Lab East Africa in Bugolobi.
challenges in a profitable way. Following in-depth research on small and medium
enterprise (SME) in Uganda and Kenya, conducted in partnership with the UN in
2015, we are currently setting up a B2B mCommerce Venture in Kampala. Our aim
is to transform how Ugandan SMEs communicate and transact with suppliers and
buyers through the use of smartphones. While offline quality control and
delivery services play an important role, it is an Android App that will stand
at the heart of our business model. We will initially focus our efforts to SMEs
and entrepreneurs in Kampala before expanding into other regions and countries.
Our methodology to develop a meaningful product and profitable business model
is deeply rooted in design thinking and lean startup principles. This means we
spend a lot of time observing and talking with users, formulating and testing
assumptions about their needs, building prototypes, and continuously iterating
our technology and business. To do so effectively, we work in a
non-hierarchical & multi-disciplinary team of 6 people out of our beautiful
team-space at Venture Lab East Africa in Bugolobi.
Job Summary: The Customer Service & Sales Intern should
possess strong communication skills and buys into our vision of using
technology and new business models to radically improve small business practices
in Uganda. The candidates should have worked in Customer Service functions and should
be able to communicate clearly and efficiently with a large number of customers
via chat and over phone.
possess strong communication skills and buys into our vision of using
technology and new business models to radically improve small business practices
in Uganda. The candidates should have worked in Customer Service functions and should
be able to communicate clearly and efficiently with a large number of customers
via chat and over phone.
Key Duties and Responsibilities:
- Manage all customer service enquiries and
sales processes; - Support the team to better understand the
needs of customers; - Support the development and updating of our
business database; - Ensure alignment of customer engagement with
our business database; - The jobholder will also support the Lead
Researcher in conducting customer research; - Support the Lead Technologist in database
related issues; - Carry out any on-site customer support and
sales activities.
Qualifications, Skills and Experience:
- The applicant should be a team-player with at
least two years’ experience in customer service and/or sales. - The ideal candidates should have excellent
skills in communicating with existing and perspective clients. - The applicant should also be passionate about
working in a fast-paced, creative, and culturally diverse environment
while adapting quickly to changing needs and priorities. - Significant hands-on experience in customer
service and sales; - Excellent command of the English and local
language (oral and writing); - Excellent interpersonal skills with a
positive attitude; - Keen interest to work in a technology startup
and to grow with it; - Show commitment to social change and our
vision for digital empowerment; - Previous experience handling customer support
in an eCommerce company is an added advantage
NB: Please note that this internship is unpaid
(transport and lunch expenses are however covered). In case of satisfactory
performance, candidates have the opportunity to become full members of our
team.
(transport and lunch expenses are however covered). In case of satisfactory
performance, candidates have the opportunity to become full members of our
team.
How to Apply:
All
suitably qualified and interested candidates should send their updated CVs to
suitably qualified and interested candidates should send their updated CVs to
[email protected].
We strongly encourage early application.
We strongly encourage early application.
Deadline: 8th April, 2016 by mid-night
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline