The Ugandan Jobline

• Dispense and receive physical cash, cheques,
  travellers cheques, drafts and other financial instruments over the counter
  to walk-in primarily retail banking customers.
• Where required, process foreign currency
  travellers cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify
  that all the required information for the transaction is accurate and
  complete in accordance with the banks procedures (for example when cashing
  a cheque, verify the date, bank name, customer’s ID and validity of the
  cheque, check amount number and amount in words agree, that customer has
  sufficient funds etc.). Refer any concerns to the Team Leader Cash or
  Branch Coordinator for follow-up and decision-making on whether to
  proceed.
• Refer any transactions in excess of teller
  limits to the next level for authorisation.
• Enter all transactions into the bank’s system
  and ensure that all transactions are properly authorised before
  processing.
• Carefully count all cash received or
  dispensed to ensure that errors are 
  avoided. Barclays has a zero tolerance policy for teller errors and
  appropriate action will be taken, which may include formal disciplinary
  procedures.
• Support customers to correctly complete
  transaction documentation such as deposit or withdrawal slips to ensure
  accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and
  end of each day, as well as when cash is restocked or repatriated during
  the day.
• Open and close tills according to the bank’s
  procedures, including physically securing the till according to
  requirement set out (e.g. physically chaining the till).
• Throughout each day, advise the Cash/ATM
  Custodian when teller cash limits are reached to enable them to restock or
  repatriate cash.
• Carry out snap checks as assigned by the
  Branch Coordinator from time to time.
• Ensure that all transaction records are kept
  meticulously and in accordance with bank procedures. Make such documents
  available for review/control purposes when required.

• Provide timely guidance to customers on the
  cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries,
  attempt to resolve the enquiry at the first instance by using the bank’s
  systems. Only escalate to the Team Leader or Branch Coordinator, or ask
  the customer to speak to an Inquiries Advisor when all other efforts have
  been exhausted to resolve the customer’s request.
• Support customers to correctly complete
  transaction documentation such as deposit or withdrawal slips to ensure
  accuracy and completeness of these documents.
• Explain the banks procedures, security
  requirements (such as the requirement to provide sufficient ID when
  transacting) as well as services to customers.
• Regularly inform customers of the value of
  using the Customer Feedback system, including explaining to customers how
  the bank uses their feedback to improve service.

• Create and maintain good working relations
  with the colleagues in the branch.
• Attend all mandatory trainings as required by
  the training schedule.
• Ensure that all leave days are taken within
  the branch leave schedule but giving specially consideration to business
  needs. Ensure proper approvals are obtained.
• Participate in the EOS surveys and action
  plans for the branch.

• Support Identify and participant in community
  initiatives to support as part of Barclays community initiatives (such as
  Make a Difference Day, Local community initiative, Financial Literacy)

• Significantly the team in branch whenever
  called upon.
• Attend bank official functions whenever
  advised

• contribute ideas to support the community
  initiatives agenda in the branch

• Identify sales leads through reviewing income
  levels on customer statements, questioning customers when they mention
  specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in
  the branch, explain the campaign details in brief to customers, and direct
  them to the Customer Advisors for further information
• Perform any other duties as assigned from
  time to time.

• The ideal candidates for the Customer Service
  Advisor vacancies should hold a High school diploma with Math and English
  passed at a higher grade. They should also hold relevant diplomas and / or
  degrees.
• At least one to two years’ experience in a
  banking hall environment either as cashier or inquiries
• High level of working knowledge of all the
  Bank’s retail products, procedures and policies
• Preferred
• Some knowledge of competitive products and
  processes.
• Some experience in dealing with large amounts
  of cash in a retail environment
• Possess excellent numeric skills including
  meticulous attention to detail
• Excellent communication skills especially
  verbal
• Possess good listening and questioning skills
• Good keyboard skills, especially on the
  numerical side.

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