The Ugandan Jobline

• The incumbent will be the primary focal
  contact for the opening of Enterprise Banking accounts, following the
  Bank’s recruitment policies and procedures.
• Grow portfolio profitability by identifying
  new and existing customer potential including sales opportunities and new
  product promotion initiatives.
• Determine the products and solutions that are
  most effective in meeting customers’ needs and be able to sell these at
  short notice both reactively and proactively.
• Proactively generate customer interest in products
  and services either by face-to-face (in branch and client visits), or
  telephone contact including following up leads provided by colleagues.
• Originate and initiate client credit
  applications to the commercial credit team in line with the existing Barclays
  Africa SME lending guidelines. Clear delivery of lending decisions,
  demonstrating ownership of the decision, and exploration of alternative
  solutions to ensure appropriate matching of client needs is critical.
• Carry out customer meetings that have well
  defined call objectives, desired outcomes and a well-constructed plan.
• Actively communicate all key messages to
  customers including agreed service standards, negotiated pricing,
  relationship team contact points
• Handle and find amicable solutions to all customer
  complaints
• Achieve and seek to exceed all agreed sales
  and servicing targets.
• Serve as an active member of the Business
  Banking/Retail team, supporting branch based staff and others in the
  delivery of excellent customer service.

• Plan a personal campaign of sales activity
  around promotions or initiatives to meet personal objectives and targets.
• Consult customer owners/managers on
  financial/ credit issues and general business practice/ideas.
• Research, create and follow up on a target
  list for potential new business
• Work closely with Relationship Managers,
  Associate Relationship Managers and Credit Managers to ensure that credit
  applications for new and existing facilities are correctly prepared in
  accordance with existing policies/guidelines
• Embrace and support the management of change.
• Update/maintain Customer Information and
  Contact History records.
• Responsible for the continuous development of
  self and proactively share learning with      others.
• Responsible for recording and maintaining
  personal performance records.
• In charge of control of the quality of the
  portfolio, using available triggers and adherence to Risk management
  guidelines and policies

• The applicants for the Small and Medium
  Enterprise Banker Enterprise Banker Jobs should be well versed with the
  Bank’s core set products
• For Complex products, will have a detailed
  knowledge of the requirements of the more sophisticated customers
• Exhaustive working knowledge of the products
  and services available in the SME Banking Sector is also required
• Working knowledge of the Barclays Africa
  & Middle East Change Governance Framework will be highly preferred
• Self-sufficiency in personal management in
  order to ensure that targets are achieved, through effective planning and
  monitoring of performance.
• The applicant should possess good working
  knowledge of the challenges faced by a range of different businesses, and
  of the environment in which SME businesses operate.
• Exceptional relationship and interpersonal
  skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Good relationship Skills
• Credit Risk Skills
• Team Skills
• Excellent communications Skills

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