The Ugandan Jobline

• Develop Business’ Channels strategy to guide
  growth and use of electronic channels.
• Identify and Propose new channels for
  exploration and implementation.
• The incumbent will develop a Channels
  Selection and Implementation Methodology for Channel Initiatives.
• D Project Lead all Channels projects through
  Concept, Assessment, Planning, Implementation, Piloting, Transition to
  operations and Post Implementation Review.
• Identify and explore strategic partnerships
  on Channels e.g. bills collections, valued-added services on payments.
• Develop proposals and business cases for
  funding opportunities of channel initiatives.
• Roll out channels to branches and to
  customers.
• Drive Channels targets to increase signups,
  usage, and transaction volumes.

• Work closely with the technology team to
  ensure the core infrastructure (i.e. core banking system, network
  infrastructure, connectivity, liquidity, reporting) is available to
  support daily channel operations;
• Manage Error handling and customer
  Complaints. a Manage Channel risk and Challenges and identify mitigations.
• The incumbent will manage Agent Liquidity
  needs.
• Management Settlement and Reconciliation

• Build and maintain close working relationship
  with related units e.g. Operations, Business Development, IT, Finance,
  Branches on addressing/closing Channels service requests.
• Relationship management of vendors and other
  3rd party providers of Channel Solutions.
• Engage with Industry partners to seek mutual
  benefits channel business and operations e.g. Partnering with other MFIs
  to negotiate reduced telecom charges for customers

• Develop and strengthen the policies,
  procedures, and controls of the institution relating to electronic
  channels.
• Prepare new procedures when launching new
  channels in liaison with the organization’s operations department.
• Comply with regulatory requirements and
  guidelines for channel initiatives.

• Direct the preparation of the channels annual
  work plan and budget.
• Regularly monitor and report channels
  performance on a daily basis. a Analyze channel usage and adoption
  statistics to identify trends & recommend strategies for correction.

• Provide effective training to Staff on
  Channel Products
• Evaluate, monitor, and support the
  development of human resource capacity to manage the channels.
• Mentor and supervise Staff in the Channels
  Unit.

• The applicant should preferably hold a Bachelor’s
  degree in Computer Science, IT, Business Administration and/or related
  fields is required. Masters or MBA is an added advantage;
• At least five years’ experience in the
  banking, microfinance and electronic channels /or branchless banking,
  preferably with significant operational experience in digital channels and
  agency network management;
• Project management experience: detail and
  process oriented. Ability to motivate and develop staff;
• Broad knowledge and understanding of
  financial services and banking, knowledge of electronic channels, digital
  finance and agency (branchless) banking.

Related Jobs