Aramex International Jobs – Operations Manager

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Job Title:   Operations Manager
Organisation: Aramex
Duty Station: Kampala, Uganda
Reports to: Country Manager
About Aramex:
Aramex
is a leading global provider of comprehensive logistics and transportation
solutions. Established in 1982 as an express operator, the company rapidly
evolved into a global brand recognized for its customized services and
innovative multi-product offering. In January 1997, Aramex became the first
Arab-based international company to trade its shares on the NASDAQ stock
exchange. After five years of successful trading, Aramex returned to private
ownership in February 2002 and continued to expand and excel as a privately
owned company, establishing global alliances and gaining stronger brand
recognition. In June 2005 Aramex went public on the Dubai Financial Market
(DFM) as Arab International Logistics (Aramex) with its shares traded under
ARMX. Today, Aramex employs more than 13,900 people in over 354 locations
across 60 countries, and has a strong alliance network providing worldwide
presence.
Job Summary: The Operations Manager will manage and control
Aramex express, domestic and ground operations in terms of planning, monitoring,
budgeting, human resources management and proper implementation of all Aramex
operational procedures and quality of service standards to ensure satisfactory
service is provided to customers.
Key Duties and Responsibilities: 
1. Express/Domestic
Operations
  • Manage the various inbound/outbound and
    warehouse operations and insure compliance to service expectations and
    quality standards.
  • Manage the proper use of Aramex technology
    and systems.
  • Maintain and improve the quality of the
    service and commit to pass the various quality audits.
  • Manage all sales projects according to
    clients’ requirements and contracts.
  • Manage the customer service function within
    the operational teams and handle complaints to ensure professional and on
    time resolution.
  • Oversee the improvement projects to increase
    operational efficiency and improve performance.
  • Work closely with the station manager on
    setting the yearly objectives and expansion/development plans.
  • Measure, control and evaluate the express
    team leaders/supervisors performance.
  • Responsible for ensuring illegal and
    hazardous shipments do not get through the operations
  • Develop and maintain good working
    relationships with the related local authorities and airlines to
    facilitate business growth and development.
  • Manage the total operations expenses
    according to the set budget.
2. Ground Operations:
  • Work closely with the ground
    operations supervisor to ensure the full utilization of existing computer
    handhelds by the ground couriers.
  • Work with the ground operations
    supervisor to monitor and work towards proper utilization of the ground
    couriers.
  • Maintain and improve the ground
    operations performance in terms of delivery, pick up, and all related
    aspects to comply with the company quality of service standards
  • Measure, control and evaluate the
    ground operations team leaders/supervisors performance.
  • Works in liaison with the fleet
    supervisor to ensure the operations fleets are up and operative in good
    conditions.
  • Manage and monitor the performance of
    the Address Management Team.
Qualifications, Skills and Experience: 
  • The applicant should preferably hold a Bachelor’s
    Degree in Industrial Engineering or Business management
  • A minimum of five years’ experience in the industry
    is preferable but with three years at supervisory level.
  • Good organization and planning skills
  • Excellent communication skills
  • Good interpersonal skills and abilities
  • Time Management
  • Team building skills
  • Good analytical/research skills
  • Multicultural Sensitivity/Awareness
  • Computer Proficiency: MS Office Applications
    (Word, Excel, Power Point and Outlook)
  • English language proficiency
Personal Competencies:
Conceptual Thinking and
Innovation:
  • Makes complex ideas or situations clear,
    simple, and/or understandable
  • Assembles ideas, issues and observations into
    a clear and useful explanation – Restates existing observations or
    knowledge in a simpler fashion
Achievement Drive:
  • “Challenging” means it is a definite
    stretch, but not unrealistic or impossible
  • Refers to specific measures of
    baseline performance compared with better performance at a later point in
    time.
  • Setting out to achieve a unique
    standard
Developing Others:
  • Gives specific positive or mixed feedback for
    developmental purposes
  • Gives negative feedback in behavioural rather
    than personal terms
  • Reassures and/or expresses positive
    expectations for future performance when giving
  • Gives individualized suggestions for
    improvement
Organizational Commitment:
  • Acts to support the organization’s missions
    and goals
  • Makes choices and sets priorities to meet the
    organization’s needs and fit with the organizational mission
  • Cooperates with others to achieve objectives
    in the larger organization
Customer Service
Orientation:  Knows the
customer’s business and /or seeks information about the real underlying needs
of the customer, beyond those expressed initially
Integrity:
  • Publicly admits having made a mistake
  • Speaks out when it may hurt a trusted
    relationship
Relationship Building
  • Builds or maintains rapport with friends or
    acquaintances
  • Pursues friendly relationships with
    associates, customers, or others at clubs, restaurants, sports events etc
Leadership:
  • Protects the group and its reputation
    vis-à-vis the larger organization or the community at large
  • Obtains needed personnel, resources,
    information for the group
  • Provided or secures needed support
    and development for both the individuals and the leadership team as a
    group
Teamwork:
  • Acts to promote good working
    relationship regardless of personal likes or dislikes
  • Builds good morale or cooperation
    within the team, including creating symbols of group identity or other
    actions to build cohesiveness
  • Encourages or facilitates a
    beneficial resolution to conflict
Flexibility: Alters
normal procedures to fit a specific situation to get a job done and or meet
company goals
Initiative:
  • Acts to promote good working
    relationship regardless of personal likes or dislikes
  • Builds good morale or cooperation
    within the team, including creating symbols of group identity or other actions
    to build cohesiveness
  • Encourages or facilitates a
    beneficial resolution to conflict
How to Apply: 
All
suitably qualified and interested candidates are encouraged to send their applications
and updated CVs to:
Human
Resource & Training Manager,
Aramex
Uganda Limited
Email to: Godfrey.luse@aramex.com
Deadline: 29th April, 2016
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