3 Deputy Service Centre Manager Career Opportunities – M-KOPA Solar Ltd

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda, Uncategorized
Organization: M-KOPA Solar Ltd
Duty Station:  Northern, Uganda
Reports to: Service Centre Manager
About M-KOPA Ltd:
M-KOPA
Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go”
energy for off-grid customers.  Since its
commercial launch in October 2012, M-KOPA has connected more than 150,000 homes
in Kenya, Uganda and Tanzania to solar power, and is now adding over 600 new homes
each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making
solar products affordable to low-income households on a pay-per-use installment
plan. Customers acquire solar systems for a small deposit and then purchase
daily usage “credits” for US $0.45, or less than the price of traditional
kerosene lighting.  After one year of
payments customers own their solar systems outright and can upgrade to more
power.  All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments.  This
connected design means that M-KOPA is processing vast amounts of data (i.e.
over 10,000 mobile payments per day) via the company’s proprietary cloud platform,
M-KOPAnet. M-KOPA has been recognized for its pioneering business mode and
scale, notably winning the 2015 Zayed Future Energy Prize, being selected as
the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and
earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
Job Summary: The Deputy Service Manager will control quality at
the Service Centre by providing excellent Customer Service to walk in customers
as per the M-KOPA service policy and coordinating the cleaning and safeguarding
of all properties at the Service Centre.
Key Duties and Responsibilities:  
  • Keenly review and update the activity book
    with all incoming and outgoing transactions as per M-KOPA stock handling
    policy.
  • Resolve or escalate walk in customer queries
    in line with MKOPA customer care guidelines
  • Maintain general cleanliness of the Service
    Centre by coordinating   cleaner
    activities and making hourly checks of the Service Centre
  • Distribute stock to DSRs as per the M-KOPA
    stock allocation policy
  • Educate potential customers about product
    quality and pricing.
Qualifications, Skills and Experience:  
  • The applicants for the Deputy Service Manager
    vacancies should hold a diploma from a recognised institution in any related
    field.
  • Customer centric.
  • Exceptional communication and interpersonal
    skills
  • Broad knowledge and understanding of the
    products and services provided
  • Demonstrate high level of integrity, work
    ethics, and a proactive and positive attitude.
  • Customer focused
  • Team player with high levels of flexibility.
  • Excellent interpersonal skills, problem
    solving and analytical skills.
  • The applicant should be self-motivated &
    able to demonstrate a drive for results with a professional approach.
  • Proven report-writing skills
  • Good customer care and presentation skills.
  • Ability to work with minimum supervision
How to Apply: 
All
prospective employees should send in their applications including an updated
detailed copy of the CV and a cover letter expressing why you feel you would be
an excellent candidate for the role to: careersug@m-kopa.com with the subject
“Deputy Service  Manager” addressed
to:
The
Human Resource & Administration Manager,
M-KOPA
Uganda Limited,
Plot
12 Eric Magala Road, Entebbe. Uganda
Deadline: 22nd May, 2016

For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline

Related Jobs