Job Title: Senior Administrative Officer
Organization: United Nations Regional Service Centre Entebbe
(RSCE)
(RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 57323
Reports to: Chief,
RSCE
RSCE
About RSCE:
The
Regional Service Centre Steering Committee is the decision-making body for
RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
Regional Service Centre Steering Committee is the decision-making body for
RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The
Regional Service Centre, as approved by the Member States, is owned, managed
and staffed by the regional missions it serves. This framework reinforces the
existing missions’ chain of command structures and lines of authority in a
manner that does not create an additional layer between Headquarters and the
regional missions. It also ensures that staffing for RSC.
Regional Service Centre, as approved by the Member States, is owned, managed
and staffed by the regional missions it serves. This framework reinforces the
existing missions’ chain of command structures and lines of authority in a
manner that does not create an additional layer between Headquarters and the
regional missions. It also ensures that staffing for RSC.
Key Duties and Responsibilities: Under the direct supervision of the Chief
Regional Service Centre (RSCE), the Service Delivery Manager (Benefits and
Entitlements) will perform the following duties:
Regional Service Centre (RSCE), the Service Delivery Manager (Benefits and
Entitlements) will perform the following duties:
1. Service Delivery:
- Manages, supervises and carries out the work
programme of the service lines under his/her responsibility. - Achieves RSC key performance indicators
(KPIs) and all Service Level Agreement (SLAs) component for each RSC
projects/programmes/operations. - Makes sure that the outputs produced by the
service lines under his/her supervision maintain high-quality standards. - Prepares inputs for the work programme of the
service lines under his/her supervision, determining priorities and
allocating resources for the completion of outputs and their timely
delivery. - Conducts programmatic/administrative tasks
necessary for the functioning of the service lines under his/her
supervision, including preparation of budgets, assigning and monitoring
performance parameters and critical indicators, reporting on
budget/programme performance, preparation of inputs for results-based
budgeting, evaluation of staff performance (e-Performance), interviews of
candidates for job openings and evaluation of candidates. - Optimizes process, policy, and system for the
projects/programmes/operations as required. - Implements corrective/satisfaction
improvement actions as required.
2. Support to the Re-engineering
process:
process:
- Offer technical support to the overall RSCE
Business Process Improvement Initiative, including providing critical
input to the design of workflows in the Service lines; - Draft and/or provide inputs to work
instructions and to SOP’s that support the accurate processing in the
RSCE; - Offer input to the compliance monitoring
functions and advise on the best approach to optimize service delivery.
3. Performance
Management:
Management:
- Recruits staff for the service lines under
his/her supervision, taking due account of geographical and gender balance
and other institutional values. - Manages, guides, develops and trains staff
under his/her supervision. - Fosters teamwork, communication and client
orientation among staff in the service lines under his/her supervision and
across organizational boundaries. - Ensures performance benchmarks are understood
and met by staff under his/her supervision.
4. Client Relationship
Management:
Management:
- Maintains close contact with the Mission’
RSCE Focal Points and other Mission Technical Leaders to ensure solid
understanding of Mission priorities and objectives for RSCE - Achieves customer satisfaction objectives as
measured by RSCE performance surveys. - Actively support Client Orientation approach
to Service Delivery. - Ensures continuous engagement with Clients
5. Support to change
management programme:
management programme:
- Proposes and implements change management in
projects/programmes/operations to achieve and improve results. - Actively help stakeholders to accept and
embrace changes in their business environment;
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations Senior
Administrative Officer job vacancy should hold an advanced university
degree (Masters or equivalent) in business or public administration, human
resources management, finance, accounting, or related area. A first-level
university degree in combination with an additional two (2) years of
qualifying experience may be accepted in lieu of the advanced university
degree. - At least ten years’ experience in
administration, management, human resources, budget, information
technology, communication or related field. A minimum of five (5) years
management experience with responsibilities in either human or financial
management is required. - Previous experience in UN common system field
operations (peacekeeping missions, political missions, or UN Agencies,
Funds, and Programmes) is desirable. - Previous experience working in a Service
Centre / Operation is desirable. - Languages: French and English are the working
languages of the UN Secretariat. For this position, fluency in English
(oral and written) is required. Knowledge of a second United Nations
language is an advantage
Personal Competencies:
Core Competencies:
- Professionalism: Ability to identify issues, analyze
and formulate opinions, make conclusions and recommendations on complex
human resources policy and development issues. Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations. - Accountability: Takes ownership of all responsibilities
and honours commitments; delivers outputs for which one has responsibility
within prescribed time, cost and quality standards; operates in compliance
with organizational regulations and rules; supports subordinates, provides
oversight and takes responsibility for delegated assignments; takes
personal responsibility for his/her own shortcomings and those of the work
unit, where applicable. - Client Orientation: Considers all those to whom services
are provided to be “clients” and seeks to see things from clients’ point
of view; establishes and maintains productive partnerships with clients by
gaining their trust and respect; identifies clients’ needs and matches
them to appropriate solutions; monitors ongoing developments inside and
outside the clients’ environment to keep informed and anticipate problems;
keeps clients informed of progress or setbacks in projects; meets timeline
for delivery of products or services to client.
Managerial Competencies:
- Managing Performance: Delegates the appropriate responsibility,
accountability and decision-making authority; makes sure that roles,
responsibilities and reporting lines are clear to each staff member;
accurately judges the amount of time and resources needed to accomplish a
task and matches task to skills; monitors progress against milestones and
deadlines; regularly discusses performance and provides feedback and
coaching to staff; encourages risk-taking and supports creativity and
initiative; actively supports the development and career aspirations of staff;
appraises performance fairly. - Empowering Others: Delegates responsibility, clarifies
expectations, and gives staff autonomy in important areas of their work;
encourages others to set challenging goals; holds others accountable for
achieving results related to their area of responsibility; genuinely
values all staff members’ input and expertise; shows appreciation and
rewards achievement and effort; involves others when making decisions that
affect them.
NB: The United Nations does not charge a fee at any
stage of the recruitment process (Application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts.
stage of the recruitment process (Application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts.
How to Apply:
All
suitably qualified and interested candidates desiring to serve the United
Nations Regional Service Centre at Entebbe (RSCE) as the Senior Administrative
Officer should express their interest by visiting the UN recruitment website
and clicking Apply Now.
suitably qualified and interested candidates desiring to serve the United
Nations Regional Service Centre at Entebbe (RSCE) as the Senior Administrative
Officer should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 22nd March, 2016
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