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• Ensure and manage the SME Direct   and indirect channel Account Managers
  and Sales Representatives to align to Small and Medium Enterprise
  requirements and Meet and exceed monthly SME sales   targets within the business segment
• Channel development. Online, Reseller
  strategy implementation. Ensuring  
  channel effectiveness and efficiency, marketing mix, channel
  education as well as realize segment objectives
• Increase SME sales and usage of value added
  services in the market   place with
  specific reference to assigned sector.
• Develop and implement an SME sales plan to
  achieve budgeted sales.
• The incumbent will maximize/improve SME
  customer satisfaction service levels.
• Manage, develop and discipline were necessary
  staff in the assigned   sector
• In charge of the penetration of competitor
  accounts to increase MTN SME market share.
• Reduction of churn in SME
• Introduction of differentiators into the
  industry with special reference to the SME sector
• Develop MTN Business SME ambitious strategy
  for new business development
• Develop and expand SME sales operations in
  the entire country by promoting out MTN’s products and services.
• Develop and manage SME sales Budget with the
  mandate of maintaining   customer
  satisfaction as well as customer retention and growth.
• Work closely with commercial teams to ensure
  that   knowledge of new developments
  and offerings is disseminated to the SME sales team and that customer
  issues/problems are dealt with promptly and to the satisfaction of the
  customer.
• Conduct monthly segment reviews make relevant
  and specific recommendations for action to EXCO and Group – providing the
  BVD
• Identify new SME sales opportunities and
  focus the sales effort to   capitalize
  on such opportunities.
• Accountability of volume growth and profitability.
  Track SME sales daily and design corrective actions.
• Optimize SME sales and penetration into key
  accounts within the region
• Develop and implement MTN sales strategy in
  line with overall Company   Business
  Plan
• Ensure weekly, monthly and quarterly reports
  on sales activities are prepared and  
  distributed to GM MTNB and other stakeholders on EXCO
• Ensure that Account managers and Regional
  Managers receive the levels   of
  support they require to operate efficiently and effectively

• The ideal candidate for the MTN Telecom
  Senior Manager – SME Sales career opportunity should preferably hold a Master’
  s degree and Bachelor’s degree in Commerce / Sales & Marketing /
  BBA/Engineering or equivalent.
• At least five years’ experience as a Manager;
  with three years in relevant sector/ industry
• A minimum of five years’ experience in relationship
  management, sales and/or marketing role in a service industry
• Worked across diverse cultures and
  geographies is advantageous
• Previous experience in sales management
  position for more than 5 years in a fast-paced multinational company in a
  highly competitive industry dealing in semi-durable high-tech goods that
  require after-sales service or experience in an ICT environment.
• Knowledge of Segment Management
• Working knowledge of business strategies
• Global Telecoms trends
• Broad industry awareness
• Enterprise Risk management knowledge and
  skills
• Working knowledge of the Sales cycle
• Working knowledge of CRM
• Good supervisory Skills
• Good business and financial skills
• Well-developed negotiation and Persuasion skills
• Excellent Leadership and people skills
• Excellent analytical and problem solving
• Strategic Management skills
• Good planning skills
• Skilled in reviewing, motivating and coaching
• Good performance management skills
• Excellent communication and interpersonal
  skills
• Broad knowledge and understanding of
  budgeting principles
• Good presentation skills
• Financial and margin management skills (Risk
  management)
• High levels of Integrity
• Good team leader/ player

• Relationship sales Training
• Financial Management
• ICT and Telecommunications
• GSM/3G/LTE technology
• Contract appreciation and business related
  courses

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