Job Title: Assistant Relationship Manager Organisation: KCB Bank Uganda Limited…
Personal Banker (Fresh Graduate Customer Service Jobs) – Barclays Bank UK
Organisation: Barclays Bank UK
Duty Station: Masindi, Uganda
Reports to: Branch Manager
About Barclays UK:
Barclays is a British multinational
banking and financial services company headquartered in London. It is a
universal bank with operations in retail, wholesale and investment banking, as
well as wealth management, mortgage lending and credit cards. It has operations
in over 50 countries and territories and has around 48 million customers. As of
31 December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
banking and financial services company headquartered in London. It is a
universal bank with operations in retail, wholesale and investment banking, as
well as wealth management, mortgage lending and credit cards. It has operations
in over 50 countries and territories and has around 48 million customers. As of
31 December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
Job Summary: The Personal Banker will deliver exceptional
sales performance by identifying and meeting customer needs through selling
& cross-selling of all Barclays Africa Retail products & services.
sales performance by identifying and meeting customer needs through selling
& cross-selling of all Barclays Africa Retail products & services.
Key Duties and Responsibilities:
1.
Sales to Retail Banking Customers: 50%
Sales to Retail Banking Customers: 50%
·
Actively
participate in specific product campaigns by ensuring that the products are
explained to customers.
Actively
participate in specific product campaigns by ensuring that the products are
explained to customers.
·
Agree,
meet and exceed targets for specific sales campaigns.
Agree,
meet and exceed targets for specific sales campaigns.
·
Maintain
own sales performance statistics for management information usage.
Maintain
own sales performance statistics for management information usage.
·
Own
and manage personal product & channel sales targets to contribute towards
the outlet sales objectives.
Own
and manage personal product & channel sales targets to contribute towards
the outlet sales objectives.
·
Refer
to the appropriate area of delivery for specialist product help or advice (e.g.
Schemes or Home Loans) when uncertain about the product delivery or application
process. Respond directly to the customer.
Refer
to the appropriate area of delivery for specialist product help or advice (e.g.
Schemes or Home Loans) when uncertain about the product delivery or application
process. Respond directly to the customer.
·
Build
effective relationships with branch staff to ensure that non-sales staff refer
customers to the Personal Banker when they identify a particular product or
service need.
Build
effective relationships with branch staff to ensure that non-sales staff refer
customers to the Personal Banker when they identify a particular product or
service need.
·
In
integrated branches, build effective relationships with Customer Advisors to
ensure that they refer standard customers who become eligible for Prestige
products and services.
In
integrated branches, build effective relationships with Customer Advisors to
ensure that they refer standard customers who become eligible for Prestige
products and services.
·
Responsible
for complete account opening documentation together with customers and submit
to the Branch Manager for review before submitting to operations for
processing.
Responsible
for complete account opening documentation together with customers and submit
to the Branch Manager for review before submitting to operations for
processing.
·
Call
customers when their accounts have been opened, generate welcome pack letters
and send to customers.
Call
customers when their accounts have been opened, generate welcome pack letters
and send to customers.
·
When
selling loans to Retail prestige customers, complete the financial analysis and
statement review on customer accounts. Where customers do not meet the minimum
criteria, advise the customer,
verbally or in writing as the customer requires. Report such denials to the
Branch Manager on a daily basis.
When
selling loans to Retail prestige customers, complete the financial analysis and
statement review on customer accounts. Where customers do not meet the minimum
criteria, advise the customer,
verbally or in writing as the customer requires. Report such denials to the
Branch Manager on a daily basis.
2.
Provision of Customer Service: 15%
Provision of Customer Service: 15%
·
Own
customer queries and complaints around account opening, loans and card
applications and resolve in a timely manner. Escalate any unresolved queries,
or queries not resolved in a short period of time to the Prestige Branch
Manager.
Own
customer queries and complaints around account opening, loans and card
applications and resolve in a timely manner. Escalate any unresolved queries,
or queries not resolved in a short period of time to the Prestige Branch
Manager.
·
Build
relationships with internal service providers (Operations and KYC Helpdesk) to
ensure a quick turnaround time of escalated queries and complaints.
Build
relationships with internal service providers (Operations and KYC Helpdesk) to
ensure a quick turnaround time of escalated queries and complaints.
·
Guide
customers to the appropriate delivery channel to meet their needs e.g.
cashiers, drop boxes, ATM etc.
Guide
customers to the appropriate delivery channel to meet their needs e.g.
cashiers, drop boxes, ATM etc.
·
Advise
customers as soon as cheque books, cards and other account items are ready for
collection. Follow up with customers that have not collected the items within a
reasonable time.
Advise
customers as soon as cheque books, cards and other account items are ready for
collection. Follow up with customers that have not collected the items within a
reasonable time.
·
Guide
customers as soon as new loans are approved and encourage draw-downs on the new
loans.
Guide
customers as soon as new loans are approved and encourage draw-downs on the new
loans.
·
When
the branch is busy walk the queues- resolve quick inquires and direct customers
to the correct counters.
When
the branch is busy walk the queues- resolve quick inquires and direct customers
to the correct counters.
·
Restocks
merchandising materials (pamphlets, forms) in the Prestige Branch and advise
the Branch Manager if supplies are running low.
Restocks
merchandising materials (pamphlets, forms) in the Prestige Branch and advise
the Branch Manager if supplies are running low.
3.
Operational Rigour and Compliance with KYC Requirements: 20%
Operational Rigour and Compliance with KYC Requirements: 20%
·
Ensure
accuracy of each new account application, loan document, Barclaycard
application and bank account mandate change. Personal Bankers are held
personally accountable for accuracy and quality of these and supporting
documents that they complete and submit.
Ensure
accuracy of each new account application, loan document, Barclaycard
application and bank account mandate change. Personal Bankers are held
personally accountable for accuracy and quality of these and supporting
documents that they complete and submit.
·
Achieve
operational rigour excellence in all aspects of procedures and processes
personally undertaken to ensure green audit.
Achieve
operational rigour excellence in all aspects of procedures and processes
personally undertaken to ensure green audit.
·
Follow
the Retail end to end account opening ensuring new accounts are authorized and
KYC compliant. Escalate any items that exceed the agreed service level time
lines or where there are unresolved KYC requirements, to the Branch Manager.
Follow
the Retail end to end account opening ensuring new accounts are authorized and
KYC compliant. Escalate any items that exceed the agreed service level time
lines or where there are unresolved KYC requirements, to the Branch Manager.
·
Comply
with all general Barclays operational risk & rigour requirements e.g. KYC
and anti-money laundering regulations.
Comply
with all general Barclays operational risk & rigour requirements e.g. KYC
and anti-money laundering regulations.
·
Occasionally,
assist the Branch Manager to open and close cashier tills at the beginning and
end of each day.
Occasionally,
assist the Branch Manager to open and close cashier tills at the beginning and
end of each day.
·
Carry
out snap checks as allocated by the Branch Manager.
Carry
out snap checks as allocated by the Branch Manager.
4.
Branch Support: 10%
Branch Support: 10%
·
Work
in liaison with the Branch Manager/BOM, open and close Cashier tills at the
beginning and end of each day.
Work
in liaison with the Branch Manager/BOM, open and close Cashier tills at the
beginning and end of each day.
·
Authorise
cashier transactions above their teller limits when called upon.
Authorise
cashier transactions above their teller limits when called upon.
·
Serve
as the cash custodian for the Branch. This involves checking cashier cash
levels throughout the day, restocking cashiers or repatriating excess funds,
and reordering cash from the external provider based on daily limits as set
out.
Serve
as the cash custodian for the Branch. This involves checking cashier cash
levels throughout the day, restocking cashiers or repatriating excess funds,
and reordering cash from the external provider based on daily limits as set
out.
5.
Community: 5%
Community: 5%
·
Identify
and participant in community initiatives to support as part of Barclays
community initiatives (such as Make a Difference Day, Local community
initiative, Financial Literacy)
Identify
and participant in community initiatives to support as part of Barclays
community initiatives (such as Make a Difference Day, Local community
initiative, Financial Literacy)
·
Significantly
contribute ideas to support the community initiatives agenda in the branch.
Significantly
contribute ideas to support the community initiatives agenda in the branch.
Qualifications, Skills and Experience:
·
The
ideal candidate for the Barclays Bank Personal Banker Jobs should hold a Good
University degree or diploma or relevant experience in a front-line banking
sales/marketing/service environment
The
ideal candidate for the Barclays Bank Personal Banker Jobs should hold a Good
University degree or diploma or relevant experience in a front-line banking
sales/marketing/service environment
·
Competitor
product sales experience is an added advantage
Competitor
product sales experience is an added advantage
·
The
applicant should have comprehensive knowledge of the Bank’s products, services
and policies including standard tariffs.
The
applicant should have comprehensive knowledge of the Bank’s products, services
and policies including standard tariffs.
·
Possess
a good understanding of overall Retail goals & objectives, including the
branch’s objectives growth of sales, cost control and income contribution
Possess
a good understanding of overall Retail goals & objectives, including the
branch’s objectives growth of sales, cost control and income contribution
·
Comprehensive
knowledge and understanding of the sales process
Comprehensive
knowledge and understanding of the sales process
·
A
working knowledge of the procedure manuals
A
working knowledge of the procedure manuals
·
A
thorough knowledge of the bank’s internal departments, systems & procedures
as well as risk & rigour requirements
A
thorough knowledge of the bank’s internal departments, systems & procedures
as well as risk & rigour requirements
·
A
good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering,
banking code, service standards, health & safety standards etc
A
good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering,
banking code, service standards, health & safety standards etc
·
Excellent
planning & organization skills
Excellent
planning & organization skills
·
Excellent
communication skills, both verbal and written
Excellent
communication skills, both verbal and written
·
Good
questioning skills
Good
questioning skills
·
Good
PC skills
Good
PC skills
·
Excellent
numeracy and analytical skills
Excellent
numeracy and analytical skills
·
Good
selling/influencing skills
Good
selling/influencing skills
·
Excellent
presentation skills
Excellent
presentation skills
·
Influencing
& negotiation skills training
Influencing
& negotiation skills training
·
Prior
credit training
Prior
credit training
·
Excellent
networking skills
Excellent
networking skills
·
Good
listening skills
Good
listening skills
How to Apply:
If you feel challenged by any of the
above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer
that recruits, develops and promotes people on merit, and rewards outstanding
performance, regardless of background and gender.
that recruits, develops and promotes people on merit, and rewards outstanding
performance, regardless of background and gender.
For queries contact us on 0417122453 or
email: barclays.uganda@barclays.com
email: barclays.uganda@barclays.com
Deadline: 1st April, 2016
For more of the latest jobs, please visit https://www.theugandanjobline.com
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