Manager, Card and Acquiring Job Opportunity – Stanbic Bank

  Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Management Jobs in Uganda, Uncategorized
Organisation: Stanbic Bank
Job
ID: 15977
Duty
Station:  Kampala, Uganda
About
US:
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Manager,
Card and Acquiring will support the Bank in running a profitable card product
house effectively managing the issuing of both Credit and Debit cards and the
acquiring of both cards on ATM, POS machines and online.
Key Duties and Responsibilities: 
1.
Profitability:
·        
Revenue assurance on all Credit card, Debit Card,
ATM, and POS income lines
·        
Drive the profitability of the Credit Card, Debit
card and acquiring lines through proactive product initiatives and support to
the branch network and segments
·        
Ensure that the Credit card portfolio is clean
through daily, weekly and monthly portfolio management and constant engagement
with Credit and Segment on collections efforts.
·        
Oversee the pricing on both Credit, Debit and
acquiring through effective profitability model management, performance
analysis to review the product margins.
·        
Manage all Governance around the product through
regular updating of the product papers and presenting to the relevant
committees including Pricing, ALCO, NPC and CRMC.
·        
In charge of competitor analysis to evaluate how we
can offer a competitive product to our customers without making losses.
·        
Follow up with finance department to ensure that all
income streams are accurately picked and reported
·        
Identify opportunities and timing when campaigns can
be launched in order to increase card usage and hence enhance the main income
streams – interest and interchange
2.
Stake Holder Management:
·        
Management of third party suppliers that feed into
the Card issuing and Acquiring value chain to ensure smooth running of the
product. These include; FIS, on Credit Card, NI on acquiring and Xantium on
Debit and Credit Card functionality.
·        
Merchant management including the SLA’s, setting
targets for merchants and also driving product awareness to the merchants.
·        
Effective stakeholder engagement to ensure smooth
running of the product. Including Operations, IT, Branches, centre IT, CCC,
Credit, Segments and FIS.
·        
Robust Product training framework for all staff on
Card product and acquiring
3.
Customer Service:
·        
Oversee the Debit and Credit Card issuing process to
effectively ensure proper distribution to branches and proactively managing
stock levels.
·        
Ensuring that the TAT on Credit Card disbursement
and Credit / Debit card delivery times are adhered to
·        
Ensuring that product brochures and posters are
effectively displayed in branches for customers to have all the required
knowledge
·        
Keenly monitor the channels performance, perform
root cause analysis and conduct remedial training to the stakeholders with a
view of increasing credit cards recruitment and awareness
·        
Manage Card Acceptance rates for Both Credit and
Debit cards
·        
Ensuring 100% query resolution within the agreed SLA
with all stakeholders
4.
Governance and Risk:
·        
Manage card risk through effective training of staff
and deliberate customer and merchant awareness activities.
·        
Providing business input into country credit risk
policies and strategies constant updating of all customer publications in line
with the Central Bank guidelines
·        
Determine and manage effective pricing policies in
conjunction with the country pricing committee and ALCO. Develop and implement product
strategies
·        
Ensure that all new card and acquiring initiatives
and projects are driven through the right governance procedures and ensure
quality Business Cases are produced.
·        
Effective reporting on Credit, Debit and acquiring
profitability, acquisition attrition and portfolio.
5.
Sales Support:
·        
Support the branches and segment to achieve their
sales targets through lead generation support activities and detailed portfolio
analysis to pick up cross-sell opportunities and limit increase opportunities and
running sales campaigns
·        
Serve as an escalation point and country champion
for credit card related issues
·        
Ensure  that
the new business sign-up procedures are correctly followed
·        
Achieve 100% EMV debit card conversion
·        
Drive acquisition targets design and execute country
card marketing and sales campaign across all recruitment channels
Qualifications, Skills and
Experience: 
·        
The Stanbic Bank Manager, Card and Acquiring must
hold a Degree in Business or any Science
·        
A minimum of five years’ experience in Credit Card,
debit cards and Acquiring channels management
·        
A minimum of three years practical (on-the-job)
sales experience, preferably within the Retail Market Sector.
·        
Financial knowledge (profitability, income statement
etc…)
·        
Computer literate
·        
Advanced spread sheet manipulation skills
·        
Advanced Power Point skills
·        
Business Case writing skills.
·        
A thorough working knowledge of how a financial
service provider operates
·        
A working knowledge of the card industry and card
product functionality would be hugely beneficial.
·        
Proven stakeholder management experience
·        
Excellent sales and negotiation skills are
imperative
·        
Excellent analytical ability
·        
Advanced relationship management skills
·        
Excellent verbal and written skills
·        
A customer service orientation is of paramount importance
·        
A solid professional attitude and the ability to
manage pressure
·        
Understand how to deal with and defuse conflict
situations
·        
A self-starter with high levels of energy and
enthusiasm
·        
Accuracy and paying attention to detail are
critically important
How
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline: 18th March, 2016
For more of the
latest jobs, please visit https://www.theugandanjobline.com
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