Job Title: Key Customer Relationship Manager
Organization: Umeme
Duty Station: Kampala, Uganda
Reports to: Head of Customer Service
About US:
Umeme
is a public company cross listed on both the Uganda Securities Exchange and the
Nairobi Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda,
distributing 99% of electricity in Uganda through a single buyer model.
is a public company cross listed on both the Uganda Securities Exchange and the
Nairobi Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda,
distributing 99% of electricity in Uganda through a single buyer model.
Job Summary: The Key Customer Relationship Manager will mainly develop
and implement a customer relationship framework and strategy for the business
and ensure an efficient and timely service for all priority customers and large
power users.
and implement a customer relationship framework and strategy for the business
and ensure an efficient and timely service for all priority customers and large
power users.
Key Duties and Responsibilities:
- The incumbent will develop and implement the
Customer Relationship management framework and strategy for the Umeme business
to grow company value. - Periodically, the jobholder will evaluate and
modify the Customer Relationship management process to ensure efficiency
and speed in service for all priority customers. - Develop and implement systems to collect and
address feedback from priority customers real-time to ensure increase in
energy sales. - Periodically generate a database of market
information on Priority customers & LPUS and support provision of
inclusive Power solutions in line with identified customer needs. - Keenly track and ensure the billing process
for all priority customers and LPUs is accurately and timely done to
ensure realisation of company revenue. - Plan and implement CRM sensitization programs
for all relationship officers and frontline staff in line with Priority
and LPU customer expectations
Qualifications, Skills and Experience:
- The applicant should preferably hold a relevant
university degree in business or related qualification from a recognized
university. - Possession of a post graduate qualification
in Business or Management will be an advantage - A minimum of three years’ experience in a
business of similar nature or role in a large service organization. - Demonstrated experience in handling key
accounts and business relationships - Good networking, negotiation and leadership
skills
How to Apply:
All
suitably qualified and interested candidates should send their applications and
updated CVs clearly detailing your suitability for the position in terms of
required qualifications and experience to:
[email protected]. Please kindly state the position you are
applying for in the subject line of the application E-mail.
suitably qualified and interested candidates should send their applications and
updated CVs clearly detailing your suitability for the position in terms of
required qualifications and experience to:
[email protected]. Please kindly state the position you are
applying for in the subject line of the application E-mail.
Deadline: 23rd March, 2016 by 5:00 PM
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