Job Title: Commercial Manager
Organisation: Duma Works (International Logistics and
Transportation Company)
Transportation Company)
Duty Station: Kampala, Uganda
About US:
Duma
Works is changing the way people think about hiring. They are efficiently connecting employers and
potential hires through our mobile platform, we make finding that perfect
person a fun experience, allowing businesses to grow and job seekers to access
new opportunities. Duma Works is recruiting a Commercial Manager for one of our
clients in Uganda. The company is an international logistics and transportation
company with operations in Uganda.
Works is changing the way people think about hiring. They are efficiently connecting employers and
potential hires through our mobile platform, we make finding that perfect
person a fun experience, allowing businesses to grow and job seekers to access
new opportunities. Duma Works is recruiting a Commercial Manager for one of our
clients in Uganda. The company is an international logistics and transportation
company with operations in Uganda.
Key Duties and Responsibilities:
1. Sales Responsibility (Area
of Sales, target client market)
of Sales, target client market)
- Grow the value of the company’s customer base
in every financial period and ensure total customer satisfaction on
service delivery, information provision and issue resolution. - Prepare forecasts of meetings with clients {using
sales call planners} and present weekly achievement reports to the Country
manager. Weekly sales reports to be submitted within allotted timelines. - Follow up on previous weeks quotations with a
view to ensuring ALL quotations sent are followed up within 1 week. - Ensure a minimum of 15 planned sales calls a
week, unless otherwise advised / agreed upon with Country manager. - Initiate customer contacts and generate new
local business, whilst also migrating ad hoc customers into permanent,
long-term customers through the delivery of superior customer service. - Identify a regional customer base that
encompasses companies operating within the various Group company offices.
2. Marketing
Responsibilities (Duties to promote the company’s brand / Products & Services)
Responsibilities (Duties to promote the company’s brand / Products & Services)
- Work closely with the Country manager in
setting up and mapping out the Uganda marketing strategy. - Maintain cordial and favorable relations with
all company’s UG suppliers to ensure preferred supplier service as well as
rates. - Address customer issues and ensure overall
customer satisfaction, by ensuring regular customer service visits, with
follow up reports. - Be part of the company’s UG team that
identifies the ideal commercial strategy for the station as a whole.
3. Service
Responsibilities.
Responsibilities.
- Communication with potential customer base to
achieve understanding of their requirements, patterns and freight
opportunities. - Pre-shipment communication with clients in
preparation for takeover by operations team. - Update and follow up with customers,
particularly new and ad hoc customers, upon pick up, uplift, arrival
clearance and delivery of shipments both locally and at point of
destination. - Address customer issues and ensure overall
customer satisfaction, by ensuring regular customer service visits, with
follow up reports. - Prompt intervention whenever serious customer
issues arise. This should also include the objective and regular use of
NCRs to ensure continual service improvement. - Periodical customer service surveys carried
out and a report submitted to the Country manager every 3 months.
4. Other Responsibilities
- Strictly adhere to the agreed administrative
SOP. - Primarily responsible for the accurate
preparation, maintenance, and updating {by liaising with operations – 5th
of each month} of rates. - Provision of the applicable buy/sell rates
for each shipment to finance in a timely manner. - Adequate preparation for meetings {using call
planner} to be made including an agenda / ready with all necessary
information etc. - Escalation to Country manager for
intervention whenever serious customer issues arise. This includes service
issues / responses from global partners.
5. Targets/Expectations
- Minimum 1 new customer per week.
- Minimum Net revenue per month $100,000.00
- Versatility in ‘opening up’ 1 or more
different trade lanes per month.
Qualifications, Skills and Experience:
- The applicant should ideally hold a Degree in
business, logistics or transportation-related field preferred - Five years of experience with freight
solution sales, marketing and customer service required - Previous experience working in a
deadline-driven environment preferred - Motivated by a sense of urgency, a will to
win, and a talent for negotiating - Possesses excellent written and verbal
communication skills
How to Apply:
All
suitably qualified and interested Ugandan nationals and applicants with
experience working in Uganda are encouraged to send their updated CVs and cover
letters to [email protected].
suitably qualified and interested Ugandan nationals and applicants with
experience working in Uganda are encouraged to send their updated CVs and cover
letters to [email protected].
Deadline: 30th March 2016
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more of the latest jobs, please visit https://www.theugandanjobline.com
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more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline