The Ugandan Jobline

• Grow the value of the company’s customer base
  in every financial period and ensure total customer satisfaction on
  service delivery, information provision and issue resolution.
• Prepare forecasts of meetings with clients {using
  sales call planners} and present weekly achievement reports to the Country
  manager. Weekly sales reports to be submitted within allotted timelines.
• Follow up on previous weeks quotations with a
  view to ensuring ALL quotations sent are followed up within 1 week.
• Ensure a minimum of 15 planned sales calls a
  week, unless otherwise advised / agreed upon with Country manager.
• Initiate customer contacts and generate new
  local business, whilst also migrating ad hoc customers into permanent,
  long-term customers through the delivery of superior customer service.
• Identify a regional customer base that
  encompasses companies operating within the various Group company offices.

• Work closely with the Country manager in
  setting up and mapping out the Uganda marketing strategy.
• Maintain cordial and favorable relations with
  all company’s UG suppliers to ensure preferred supplier service as well as
  rates.
• Address customer issues and ensure overall
  customer satisfaction, by ensuring regular customer service visits, with
  follow up reports.
• Be part of the company’s UG team that
  identifies the ideal commercial strategy for the station as a whole.

• Communication with potential customer base to
  achieve understanding of their requirements, patterns and freight
  opportunities.
• Pre-shipment communication with clients in
  preparation for takeover by operations team.
• Update and follow up with customers,
  particularly new and ad hoc customers, upon pick up, uplift, arrival
  clearance and delivery of shipments both locally and at point of
  destination.
• Address customer issues and ensure overall
  customer satisfaction, by ensuring regular customer service visits, with
  follow up reports.
• Prompt intervention whenever serious customer
  issues arise. This should also include the objective and regular use of
  NCRs to ensure continual service improvement.
• Periodical customer service surveys carried
  out and a report submitted to the Country manager every 3 months.

• Strictly adhere to the agreed administrative
  SOP.
• Primarily responsible for the accurate
  preparation, maintenance, and updating {by liaising with operations – 5th
  of each month} of rates.
• Provision of the applicable buy/sell rates
  for each shipment to finance in a timely manner.
• Adequate preparation for meetings {using call
  planner} to be made including an agenda / ready with all necessary
  information etc.
• Escalation to Country manager for
  intervention whenever serious customer issues arise. This includes service
  issues / responses from global partners.

• Minimum 1 new customer per week.
• Minimum Net revenue per month $100,000.00
• Versatility in ‘opening up’ 1 or more
  different trade lanes per month.

• The applicant should ideally hold a Degree in
  business, logistics or transportation-related field preferred
• Five years of experience with freight
  solution sales, marketing and customer service required
• Previous experience working in a
  deadline-driven environment preferred
• Motivated by a sense of urgency, a will to
  win, and a talent for negotiating
• Possesses excellent written and verbal
  communication skills

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