Organization: M-KOPA Solar Ltd
Duty Station: Entebbe,
Uganda
Uganda
Reports to: Customer Care Team Leader
About M-KOPA Ltd:
M-KOPA
Solar, headquartered in Nairobi, Kenya, is the global leader of
“pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012,
M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to
solar power, and is now adding over 600 new homes each day. The success of
M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable
to low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage
“credits” for US $0.45, or less than the price of traditional
kerosene lighting. After one year of
payments customers own their solar systems outright and can upgrade to more
power. All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments. This
connected design means that M-KOPA is processing vast amounts of data (i.e.
over 10,000 mobile payments per day) via the company’s proprietary cloud
platform, M-KOPAnet. M-KOPA has been recognized for its pioneering business
mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected
as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards
and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
Solar, headquartered in Nairobi, Kenya, is the global leader of
“pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012,
M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to
solar power, and is now adding over 600 new homes each day. The success of
M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable
to low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage
“credits” for US $0.45, or less than the price of traditional
kerosene lighting. After one year of
payments customers own their solar systems outright and can upgrade to more
power. All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments. This
connected design means that M-KOPA is processing vast amounts of data (i.e.
over 10,000 mobile payments per day) via the company’s proprietary cloud
platform, M-KOPAnet. M-KOPA has been recognized for its pioneering business
mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected
as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards
and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
Job Summary: The Customer Care Representative will support
M-KOPA in effectively and efficiently resolving customer and operator issues
through providing customer care best service
M-KOPA in effectively and efficiently resolving customer and operator issues
through providing customer care best service
Key Duties and Responsibilities:
- Resolve
Customer, Operator queries over the phone or email - Educate current and potential customers with product
and service information - Make and receive calls as assigned by Head of
Customer Care or Designated Supervisor - Correctly update the Call Log for every customer/
operator interaction - Actively participate in team meetings
- Create new operators in the system
- Maintain accurate operator records
- Perform any other duties as assigned by Customer
Care Team Leader.
Qualifications, Skills and Experience:
- The applicants for the Customer Care Representative
jobs should hold bachelor’s degree of any field from a reputable
university - Preferably 6 months’ call centre experience
- Ability to demonstrate knowledge of MS Word,
MS Excel, Email and Internet usage - Customer – centric
- Ability to work well under pressure and under
minimum supervision - A fast learner who is able to work with set
targets - Excellent communication skills
- Good team player with high levels of
flexibility - Highly self-motivated and able to demonstrate
a drive for results with a professional approach. - Fluent in English & Luganda. Applicants
who can speak other local languages
especially Western, Eastern & Northern have an added advantage.
How to Apply:
All
prospective employees should send in their applications including an updated
detailed copy of the CV and a cover letter expressing why you feel you would be
an excellent candidate for the role to: [email protected] with the subject
“Customer Care Representative” addressed to:
prospective employees should send in their applications including an updated
detailed copy of the CV and a cover letter expressing why you feel you would be
an excellent candidate for the role to: [email protected] with the subject
“Customer Care Representative” addressed to:
The
Human Resource & Administration Manager,
Human Resource & Administration Manager,
M-KOPA
Uganda Limited,
Uganda Limited,
Plot
12 Eric Magala Road, Entebbe. Uganda
12 Eric Magala Road, Entebbe. Uganda
Deadline: 4th April, 2016
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or find us on our Facebook page https://www.facebook.com/UgandanJobline