United Nations UNICEF Jobs – Senior ICT Assistant (Network and Applications)

Organization: United Nations Children’s Fund (UNICEF)
Duty Station: Kampala, Uganda
Reports to: ICT Manager
Vacancy Number: VN/PBR/2016/05
Grade: GS 7
About US:
United Nations Children’s Fund (UNICEF) is mandated by the UN general assembly
to advocate for the protection of children’s rights, to help meet their basic
needs and expand their opportunities to reach their full potential. Together
with our partners, we work in 190 countries and territories to translate that
commitment into practical action, focusing special effort on reaching the most
vulnerable and excluded children, to the benefit of all children, everywhere.
Job Summary: The Senior ICT Assistant (Network and
Applications) provides support for Management Information Systems, Business
Applications, Messaging and software support including building staff skills
through training in support of the UNICEF Uganda country progamme. The incumbent
will render support with all ICT systems operational maintenance and
Administration of Business Applications to ensure business continuity and
disaster recovery. The incumbent will be in charge of the overall
ICT/Communications function of the UNICEF Office, including user and Help Desk
support and maintenance of open source applications/systems for T4D.
Key Duties and Responsibilities: 
1. Render support in
implementing corporate Application under the guidance of the ICT Manager and
within the framework of the corporate ICT plan for the country office,
  • Assist in implementing Global rollouts,
    upgrading corporate applications and network operating.
  • Offer technical support to all users in using
    the corporate application and escalate any issue to the Global help Desk.
  • Support Sub-offices resolving any issue to
    access VISION or other corporate application.
  • Render support  in organizing the user training for new
    systems and applications
2. Assist in managing the
office network and ICT resources which includes :
  • Keenly monitor and analyses network
    statistics, applications logs and firewall logs.
  • Enhance network availability and service
    levels by establishing routine maintenance procedures, heightening
    security and user access rights.
  • Carry out the routine monitoring of the WAN
    link in Country office and zone offices to ensure its continuity.
  • Conduct routine maintenance procedures for
    all severs under the guidance of ICT Manager
  • Provide technical support in implementing new
    operating system upgrades and replacing computer hardware
  • Maintain data backup in a manner that allows
    easy retrieval /restore and complies with UNICEF standards and perform
    regular maintenance on systems to keep them running in good condition.
  • In charge of the maintenance and administration
    of T4D servers and applications
3. Provide user support
and assist in providing training in the areas of information technology and
business applications which includes:
  • Provide support in organizing orientation and
    refresher sessions to enhance the knowledge of Users in using the ICT
    systems more effectively and efficiently.
  • Provide technical support and guidance to the
    users for using online shared storage (Teams site and OneDrive) and
    network shared storage.
  • Assist in trouble shooting to resolve ICT
    service calls assigned to Kampala helpdesk.
  • Provide support in conducting induction for
    new staff on internal ICT Policy, procedures and using the ICT resources.
4. Provide support in
maintaining ICT disaster Recovery Plan and data backup which includes:
  • Assist in supporting the implementation of
    routine ICT disaster recovery procedures including daily backup.
  • Documenting network processes, procedures,
    software, tools and issues. Classifies and maintains the network
  • Providing support in updating Business
    continuity Plan (BCP) and ICT Disaster Recovery Plan (DRP) and help in
    conducting simulation.
  • In charge of implementing routine ICT
    disaster recovery procedures including daily backup.
5. Provide support in
enhancing the knowledge management to meet the office’s information needs which
including managing the network shared drive, and online One drive for Business.
any other duties, as required by the UNICEF ICT Manager.
Qualifications, Skills and Experience: 
  • The ideal candidate for the United Nations
    UNICEF Senior ICT Assistant (Network and Applications) career opportunity
    should have completed secondary education, preferably supplemented by
    technical diploma or university degree in the field of IT with specialized
    training in Network Administration, Software applications, data and
    telecommunications. Microsoft Certification is an advantage.
  • At least seven years progressive work
    experience in information management with Network, System Administration,
    Software development, Data and Telecom solutions at national levels.
    Hands-on experience in setting the Webserver, managing Windows and Ubuntu
    Network server will be an asset.
  • Must be up-to-date of current issues and
    trends in information resources management. Must have good training
  • Fluency in English is required.
Personal Competencies:
  • Core Values (Required): Commitment; Diversity and Inclusion;
  • Core Competencies (Required):
    Communication; Drive for Result; Working with People
  • Functional Competencies (Required):
    Analyzing; Applying Technical Expertise; Following instructions and
    Procedures; Planning and Organizing
NB: UNICEF is committed to gender equality in its
mandate and its staff; qualified female candidates are strongly encouraged to
apply. UNICEF is a smoke free environment. All candidates who had previously
applied need not apply again.
How to Apply:
suitably qualified and interested Ugandan Nationals who wish to join the United
Nations UNICEF must send their applications accompanied by an updated CV and
P11 form, download here, as well
as two of the most recent performance evaluation reports.
Email applications should be sent in this format to name your file attachments:
Firstname_Lastname followed by document e.g. Gold_MukasaP11 or Gold_MukasaCV or
applications should be addressed to:
Resource Manager,
Kampala, Uganda,
9, George Street,
Box 7047, Kampala Uganda
to:  ugderecruit@unicef.org
Deadline: 11th February, 2016

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