The Ugandan Jobline

• Evaluates results and impact of
  communications activities; reports on developments, trends and attitudes
  regarding the RSCE.  Builds
  information networks; plans and oversees maintenance of publicly
  accessible information materials on the United Nations; plans and develops
  outreach activities. 
• The incumbent oversees the  publications programme; produces
  materials for print/electronic/voice/visual media. 
• Renders support in the day-to-day operation
  of the unit to include participating in coordination of substantive and
  administrative activities of the unit, interpreting and disseminating
  policy, providing procedural advice, improving reporting systems, handling
  operational and administrative queries, preparing budget submissions,
  establishing and/or coordinating training programmes and monitoring and
  evaluating results. 
• Coordinate and direct a team of staff and/or
  mentor and supervise the work of junior officers on specific
  projects. 
• Provide support to RSCE services and
  operations 
• Drafts and disseminates regular email
  broadcasts, information circulars, bulletins, fact sheets, frequently
  asked questions and frequently made mistakes with regards to the RSCE
  services;
• Provides guidance to the Service Lines on a
  range Communications issues, methods, and approaches; such as e-mail
  templates, phone response scripts, checklists for clients, welcome
  packages for new staff, etc; 
• Organizes regular RSCE staff town hall
  meetings;
• Maintains the RSCE’s intranet platforms
  (POINT and COSMOS) as well as the public website; 
• RSCE Branding and outreach Designs and
  produces RSCE promotional materials, such as business cards, t-shirts,
  hats, pens, folders, booklets.
• Drafts and publishes articles on activities,
  initiatives and general information for RSCE staff and clients;
• Maintains and raises awareness for RSCE job
  aides on COSMOS staff portal and for RSCE service information on COSMOS
  client portal; 
• Maintains the RSCE brand guidelines and
  oversees and ensures the use of RSCE branding on all communications
  materials; Updates the RSCE phone directory and contact information posted
  on the intranet sites,  
• Host country relations: 
  Organizes media coverage and arranges for media contacts,
  briefings, interviews; organizes seminars, lectures, conferences, public
  events on major issues and events concerning the Centre. 

• Develops and implements strategies for
  managing organizational change and workforce engagement, including for the
  introduction of new technological solutions, new policies and procedures,
  and changes in organizational structure and roles;
• Conducts semi-annual staff satisfaction
  surveys; analyzes and presents the results and recommendations; develops
  and rolls out a staff recognition programme; organizes RSCE team building
  events and activities. 

• In collaboration with focal points in RSCE
  client missions, organize mission visits by RSCE management including
  holding townhalls and walk in clinics as well as preparing the related
  communication instruments (broadcasts, etc.)
• Prepare, disseminate, collect, analyze and
  report on the bi-annual client satisfaction surveys.
• Keenly monitors the trends and suggests
  communication initiatives to mitigate challenges identified in the surveys
  
• Manages and oversees the implementation of
  iNeed Self-Service as client query management tool;
• Actively monitors and reports on client query
  management, including for the RSCE monthly report sent to the Steering
  Committee;
• Organizes regular videoconferences with
  client missions;
• Coordinates and oversees the response to
  queries received on the central RSCE help line. 

• Sound advice on communications and change
  management supporting RSCE’s mandate;
• Creative approach to change management and
  communications campaigns;
• Effective design and delivery of information
  products in accordance with overall objectives and policies; 
• Strong partnerships with relevant parties to
  generate awareness and support for change initiatives.

• The ideal candidate for the United Nations
  RSCE Chief Communications, Client Relations and Change Management Unit
  vacancy should hold an advanced university degree (Master’s degree or
  equivalent) in communication, journalism, international studies, public
  administration, social science or related field. A first-level university
  degree in combination with qualifying experience may be accepted in lieu
  of the advanced university degree.
• Seven or more years of progressively
  responsible relevant experience in public information, international
  relations, programme management, change management, business
  transformation or related area is required. Experience in UN peacekeeping
  field operations is an advantage.
• Languages: Fluency in English, (both oral and
  written) is required; knowledge of French is desirable. Knowledge of
  another UN official language is an advantage.

• Professionalism: Ability to diplomatically handle
  sensitive situations with target audiences and cultivate productive
  relationships; ability to produce a variety of written communications
  products in a clear, concise style; ability to deliver oral presentations
  to various audiences; shows pride in work and in achievements;
  demonstrates professional competence and mastery of subject matter; is
  conscientious and efficient in meeting commitments, observing deadlines
  and achieving results; is motivated by professional rather than personal
  concerns; shows persistence when faced with difficult problems or
  challenges; remains calm in stressful situations. Takes responsibility for
  incorporating gender perspectives and ensuring the equal participation of
  women and men in all areas of work.
• Communication: Speaks and writes clearly, correctly
  and effectively in English; listens to others, correctly interprets
  messages from others and responds appropriately; asks questions to
  clarify, and exhibits interest in having two-way communication; tailors
  language, tone, style and format to match audience; demonstrates openness
  in sharing information and keeping people informed. 
• Teamwork: Works collaboratively with colleagues
  to achieve organizational goals; solicits input by genuinely valuing
  others’ ideas and expertise; is willing to learn from others; places team
  agenda before personal agenda; supports and acts in accordance with final
  group decision, even when such decisions may not entirely reflect own
  position; shares credit for team accomplishments and accepts joint
  responsibility for team shortcomings. 
  
• Planning and Organizing: Develops clear goals that are
  consistent with agreed strategies; identifies priority activities and
  assignments; adjusts priorities as required; allocates appropriate amount
  of time and resources for completing work; foresees risks and allows for
  contingencies when planning; monitors and adjusts plans and actions as
  necessary; uses time efficiently. 
• Client Orientation: Considers all those to whom services
  are provided to be “clients” and seeks to see things from
  clients’ point of view; establishes and maintains productive partnerships
  with clients by gaining their trust and respect; identifies clients’ needs
  and matches them to appropriate solutions; monitors ongoing developments
  inside and outside the clients’ environment to keep informed and
  anticipate problems; keeps clients informed of progress or setbacks in
  projects; meets timeline for delivery of products or services to client.
• Managing Performance: Delegates the appropriate
  responsibility, accountability and decision-making authority; makes sure
  that roles, responsibilities and reporting lines are clear to each staff
  member; accurately judges the amount of time and resources needed to
  accomplish a task and matches task to skills; monitors progress against
  milestones and deadlines; regularly discusses performance and provides
  feedback and coaching to staff; encourages risk-taking and supports
  creativity and initiative; actively supports the development and career
  aspirations of staff; appraises performance fairly.

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