UN Jobs – Chief Communications, Client Relations and Change Management Unit at United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations Regional Service Centre Entebbe
Duty Station: Entebbe, Uganda
Grade: P4
Job Opening Number: 16-Public
Information-RSCE-54234-F-ENTEBBE (M)
Reports to: Chief RSCE
About RSCE:
Regional Service Centre Steering Committee is the decision-making body for
RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
Regional Service Centre, as approved by the Member States, is owned, managed
and staffed by the regional missions it serves. This framework reinforces the
existing missions’ chain of command structures and lines of authority in a
manner that does not create an additional layer between Headquarters and the regional
missions. It also ensures that staffing for RSC.
Key Duties and Responsibilities: Within delegated authority, the Chief
Communications and Change Management Unit will be responsible for the following
1. Communications: Develops
a communication strategy that supports the successful implementation of the
mandate and objective of the Centre. Upon endorsement of the strategy, the
incumbent will lead its implementation through communications campaigns as well
as the roll-out of new initiatives within the RSCE and with the Client Missions
(e.g. global promotion initiatives, public information programmes for a region,
broad-reaching subject specific issues, etc.); 
  • Evaluates results and impact of
    communications activities; reports on developments, trends and attitudes
    regarding the RSCE.  Builds
    information networks; plans and oversees maintenance of publicly
    accessible information materials on the United Nations; plans and develops
    outreach activities. 
  • The incumbent oversees the  publications programme; produces
    materials for print/electronic/voice/visual media. 
  • Renders support in the day-to-day operation
    of the unit to include participating in coordination of substantive and
    administrative activities of the unit, interpreting and disseminating
    policy, providing procedural advice, improving reporting systems, handling
    operational and administrative queries, preparing budget submissions,
    establishing and/or coordinating training programmes and monitoring and
    evaluating results. 
  • Coordinate and direct a team of staff and/or
    mentor and supervise the work of junior officers on specific
  • Provide support to RSCE services and
  • Drafts and disseminates regular email
    broadcasts, information circulars, bulletins, fact sheets, frequently
    asked questions and frequently made mistakes with regards to the RSCE
  • Provides guidance to the Service Lines on a
    range Communications issues, methods, and approaches; such as e-mail
    templates, phone response scripts, checklists for clients, welcome
    packages for new staff, etc; 
  • Organizes regular RSCE staff town hall
  • Maintains the RSCE’s intranet platforms
    (POINT and COSMOS) as well as the public website; 
  • RSCE Branding and outreach Designs and
    produces RSCE promotional materials, such as business cards, t-shirts,
    hats, pens, folders, booklets.
  • Drafts and publishes articles on activities,
    initiatives and general information for RSCE staff and clients;
  • Maintains and raises awareness for RSCE job
    aides on COSMOS staff portal and for RSCE service information on COSMOS
    client portal; 
  • Maintains the RSCE brand guidelines and
    oversees and ensures the use of RSCE branding on all communications
    materials; Updates the RSCE phone directory and contact information posted
    on the intranet sites,  
  • Host country relations: 
    Organizes media coverage and arranges for media contacts,
    briefings, interviews; organizes seminars, lectures, conferences, public
    events on major issues and events concerning the Centre. 
2. Change Management:
  • Develops and implements strategies for
    managing organizational change and workforce engagement, including for the
    introduction of new technological solutions, new policies and procedures,
    and changes in organizational structure and roles;
  • Conducts semi-annual staff satisfaction
    surveys; analyzes and presents the results and recommendations; develops
    and rolls out a staff recognition programme; organizes RSCE team building
    events and activities. 
3. Client Relations:
  • In collaboration with focal points in RSCE
    client missions, organize mission visits by RSCE management including
    holding townhalls and walk in clinics as well as preparing the related
    communication instruments (broadcasts, etc.)
  • Prepare, disseminate, collect, analyze and
    report on the bi-annual client satisfaction surveys.
  • Keenly monitors the trends and suggests
    communication initiatives to mitigate challenges identified in the surveys
  • Manages and oversees the implementation of
    iNeed Self-Service as client query management tool;
  • Actively monitors and reports on client query
    management, including for the RSCE monthly report sent to the Steering
  • Organizes regular videoconferences with
    client missions;
  • Coordinates and oversees the response to
    queries received on the central RSCE help line. 
Key Performance Indicators:
  • Sound advice on communications and change
    management supporting RSCE’s mandate;
  • Creative approach to change management and
    communications campaigns;
  • Effective design and delivery of information
    products in accordance with overall objectives and policies; 
  • Strong partnerships with relevant parties to
    generate awareness and support for change initiatives.
Qualifications, Skills and Experience: 
  • The ideal candidate for the United Nations
    RSCE Chief Communications, Client Relations and Change Management Unit
    vacancy should hold an advanced university degree (Master’s degree or
    equivalent) in communication, journalism, international studies, public
    administration, social science or related field. A first-level university
    degree in combination with qualifying experience may be accepted in lieu
    of the advanced university degree.
  • Seven or more years of progressively
    responsible relevant experience in public information, international
    relations, programme management, change management, business
    transformation or related area is required. Experience in UN peacekeeping
    field operations is an advantage.
  • Languages: Fluency in English, (both oral and
    written) is required; knowledge of French is desirable. Knowledge of
    another UN official language is an advantage.
Personal Competencies:
  • Professionalism: Ability to diplomatically handle
    sensitive situations with target audiences and cultivate productive
    relationships; ability to produce a variety of written communications
    products in a clear, concise style; ability to deliver oral presentations
    to various audiences; shows pride in work and in achievements;
    demonstrates professional competence and mastery of subject matter; is
    conscientious and efficient in meeting commitments, observing deadlines
    and achieving results; is motivated by professional rather than personal
    concerns; shows persistence when faced with difficult problems or
    challenges; remains calm in stressful situations. Takes responsibility for
    incorporating gender perspectives and ensuring the equal participation of
    women and men in all areas of work.
  • Communication: Speaks and writes clearly, correctly
    and effectively in English; listens to others, correctly interprets
    messages from others and responds appropriately; asks questions to
    clarify, and exhibits interest in having two-way communication; tailors
    language, tone, style and format to match audience; demonstrates openness
    in sharing information and keeping people informed. 
  • Teamwork: Works collaboratively with colleagues
    to achieve organizational goals; solicits input by genuinely valuing
    others’ ideas and expertise; is willing to learn from others; places team
    agenda before personal agenda; supports and acts in accordance with final
    group decision, even when such decisions may not entirely reflect own
    position; shares credit for team accomplishments and accepts joint
    responsibility for team shortcomings. 
  • Planning and Organizing: Develops clear goals that are
    consistent with agreed strategies; identifies priority activities and
    assignments; adjusts priorities as required; allocates appropriate amount
    of time and resources for completing work; foresees risks and allows for
    contingencies when planning; monitors and adjusts plans and actions as
    necessary; uses time efficiently. 
  • Client Orientation: Considers all those to whom services
    are provided to be “clients” and seeks to see things from
    clients’ point of view; establishes and maintains productive partnerships
    with clients by gaining their trust and respect; identifies clients’ needs
    and matches them to appropriate solutions; monitors ongoing developments
    inside and outside the clients’ environment to keep informed and
    anticipate problems; keeps clients informed of progress or setbacks in
    projects; meets timeline for delivery of products or services to client.
  • Managing Performance: Delegates the appropriate
    responsibility, accountability and decision-making authority; makes sure
    that roles, responsibilities and reporting lines are clear to each staff
    member; accurately judges the amount of time and resources needed to
    accomplish a task and matches task to skills; monitors progress against
    milestones and deadlines; regularly discusses performance and provides
    feedback and coaching to staff; encourages risk-taking and supports
    creativity and initiative; actively supports the development and career
    aspirations of staff; appraises performance fairly.
NB: The United Nations does not charge a fee at any
stage of the recruitment process (Application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts.
How to Apply:
suitably qualified and interested candidates desiring to serve the United
Nations Regional Service Centre at Entebbe (RSCE) as the Telecommunications
Officer should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 22nd February, 2016

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