Job Title: Account Manager – Home Internet
Organisation: Airtel
Duty Station: Kampala, Uganda
Reports to: Head Home Internet
About US:
Airtel
was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up. Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up. Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Job Summary: The Account Manager – Home Internet will be tasked
with recruiting and nurturing Home Internet accounts, by providing relevant Airtel
Business value propositions to grow relationships and synergies with a view to
maximize company revenue and achieve set
targets for both revenue and additional accounts.
with recruiting and nurturing Home Internet accounts, by providing relevant Airtel
Business value propositions to grow relationships and synergies with a view to
maximize company revenue and achieve set
targets for both revenue and additional accounts.
Key Duties and Responsibilities:
- Identify opportunities in the Home Internet
market and develop strategies to realize sales - Ensure that all customer inquiries are
addressed promptly. - The incumbent will also grow and retain Airtel
account revenues and analyze the revenue trends - As the customer interface, ensure
accountability and develop relationships through account and customer
relationship management. - Keenly monitor competitor activity within the
Home Internet segment and report with recommendations for action. - Carry out customer needs analysis and develop
action recommendations. - Initiate and manage loyalty and retention plans
for Home Internet accounts. - Coordinate with other departments in order to
obtain quality service and product delivery and effectively resolve
customer queries. - Ensure that there are no outstanding payments
as all payments will be prepaid. - Build positive and productive relationships
with customers.
Qualifications, Skills and Experience:
- The ideal candidate should preferably hold a
Bachelor’s degree/Diploma in business, sales, IT or equivalent training in
business or sales management - A minimum of three years’ experience of
direct sales. - Significant experience in the Telecommunications
Industry especially in fixed data solutions - Ability to operate in a performance driven
organization - Excellent communication skills
- Customer focused
- Result Oriented
- Ability to build and manage relationships
How to Apply:
All suitably qualified and interested
candidates are invited to send their applications to [email protected]
with an updated CV, copies of all academic documents and day phone contact,
E-mail addresses. Address it to: The Resourcing Team.
candidates are invited to send their applications to [email protected]
with an updated CV, copies of all academic documents and day phone contact,
E-mail addresses. Address it to: The Resourcing Team.
Deadline: Friday, 5th February 2016
NB: Applicants
who do not hear from us within 1 week from closing date should consider their
applications unsuccessful.
who do not hear from us within 1 week from closing date should consider their
applications unsuccessful.
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