The Ugandan Jobline

• Responsible for managing the Network
  Operations Assurance, the organization and motivation of all Network
  operations personnel.
• Conduct or participate in recruitment
  interviews for selection of personnel.
• Recognize the training requirements for
  personnel and give coaching where applicable.
• Be responsible for the wellbeing of all staff
  in terms of their working environment and conditions of employment.
• Ensure that the operational team is
  adequately staffed at all times.
• Provide the Head of Operations Assurance with
  operation reports on a scheduled basis.
• Serve as the primary point of contact for all
  network outages and incidences
• Co-ordinate works between Network operations
  team other operations work areas, customer and 3rd parties to ensure
  smooth delivery of services to customer.
• Head the Change Advisory Board (CAB)
• Act as customer interface for network
  operational issues and building relationship with customer
• Responsible for the operational team’s
  performance.
• Responsible for network performance as per
  contractual KPI’s
• Responsible to support full implementation of
  processes and procedures in the operational team
• Define and set up of resource management
  operational routines based on main goals and priorities defined by
  operations management. This includes definition of routines activities
  within the operational team e.g. performance reporting, backup handling.
• Responsible for the planning of human
  resources within the operational team.
• Responsible to define the reporting in
  accordance with the contractual obligation, and to schedule for regular
  collection of statistics.
• Responsible for vendor management i.e.
  ensuring that vendors are performing in according with service level
  agreement. This implies the need to have regular operational and
  performance meeting with the vendors.
• Act as outage manager during network outages
  recovery procedure and participate in On-Call Duty Manager rotation.

• The ideal candidate should hold a Degree in
  Electrical Engineering/ Telecommunication Engineering/Computer
  Science/Computer Engineering or equivalent.
• At least seven years’ experience in Telecom
  industry.
• Strong management background in the
  telecommunication industry preferably in the Operation or Support
  capacity.
• Good knowledge of Mobile communications
• Broad working knowledge of LTE network
  topology, its traffic handling capabilities and traffic characteristics.
• Good knowledge of performance parameters and
  their interpretation and use.
• Highly developed knowledge of network
  implementation / integration processes
• Excellent knowledge of network operations
• Excellent customer management skills
• Business Competence
• Highly developed management skills and people
  relation skills.
• Highly developed leadership skills and
  motivational skills
• Human competence
• Highly developed team work
• Excellent problem solving skills
• Highly developed methodological approach
• Excellent communication skills

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