The Ugandan Jobline

• Control and maintain IT systems such as to
  minimize IT service downtime
• Quickly respond in an efficient and
  professional manner to all IT related requests and incidents
• Manage, update and maintain the IT inventory
• Actively participate in the development of IT
  policies, standard operating procedures and guidelines and infrastructure
  documents.
• In charge of the administration of an IT help
  desk through phone, email, IT requisition forms and a help desk
  application ensuring that calls logged by users are resolved in a timely
  manner.
• Develop, execute and test backup plans and
  restore procedures in accordance with the institute’s disaster recovery
  plan.
• Control of all IT related equipment through
  proper documentation of problem logs and audit trails
• Plan for technical IT solutions to suit the
  current and future institute needs
• Offer technical input in the technical
  evaluation of the IT products and services to be acquired by institute.
• Prioritize IT problems accordingly and
  provide regular updates on outstanding issues to those it may concern.
• Develop and implement IT asset inventory
  system including tracking, allocation, physical setup and removal of IT
  assets
• Plan for, implement and supervise preventive
  maintenance procedures on server room infrastructure and client end
  computing devices.
• In charge of the administration and
  maintenance of a Windows active directory domain infrastructure.
• Respond to and resolve IT service outages by
  determining the probable cause, contacting the service providers where necessary
  and escalating if necessary.
• In charge of the installation and maintenance
  of specialized hardware peripherals such as printers, scanners, data faxes
  etc.
• Implement Information Security controls using
  the IDI Information Security Policy
• Provide line supervision for IT interns as
  required
• Provide input towards determination of
  Information needs and implementation considerations, e.g., appropriate
  technology and budgets, for inclusion in project proposals related to IDI
  and supported projects
• Perform any other related duties as may
  reasonably be assigned by IDI Manager

• The applicant for the Infectious Diseases
  Institute (IDI) IT Officer career opportunity should preferably hold a Degree
  in Computer Science or a related subject from a recognized institution
• Professional IT Certifications, e.g.., CCNA,
  MCSE
• A minimum of two to four years’ experience in
  a busy IT environment.
• Broad technical knowledge in  nNetworking services such as DNS, DHCP,
  WINS, NetBIOS etc.
• Working knowledge in operation and
  maintenance of Microsoft Windows XP, Vista and Windows 7 based
  workstations
• Knowledge of operation and administration of
  Windows 2003 / 07 Server platforms
• Familiarity with Active Directory operations
  and SQL Server database management
• Familiarity with Backup and restore practices
  and procedures
• Working knowledge and understanding of Advanced
  IT security practices including Microsoft file permissions, password
  maintenance and physical security of devices
• Broad awareness of emergent technologies like
  latest Windows platforms
• Practical experience and skills in the rolling
  out and maintaining PC desktops running Microsoft Windows XP, Vista and
  Windows 7 in an Active Directory environment
• Practical experience and skills in the maintenance
  of Intel-based PC hardware and peripherals
• Previous exposure and experience in cloning
  PCs using current technologies
• Practical experience and skills in the installation,
  configuration and troubleshooting of network printing devices
• Possess administration skills in Microsoft
  Office Suite (2003 and above preferred) including Microsoft Outlook (2003
  and above preferred)
• Possess administration skills in Anti-virus
  software
• Possess administration skills in Internet
  Explorer 7.x and above
• Possess administration skills in Administration
  of directories of users and computers, password maintenance and profiles
• Possess administration skills in Managing of
  SQL Server databases
• Possess administration skills in Administration
  of backup and restore systems and procedures in a multi-server
  environment.
• Specific experience using Symantec Backup
  Exec 12 is preferred but not mandatory.
• Good troubleshooting and problem resolution
  of PC hardware, LAN and internet connectivity,  Login, file/printer access

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