Fresher Call Centre Supervisor Jobs – Movit Products

Job Title:     Call Centre Supervisor
Organisation: Movit Products
Duty Station: Kampala, Uganda
Reports to: Customer Care Manager
About US:
Products Limited (MPL) is a leading Quality Cosmetics Manufacturer in Africa
with operations in Uganda, Kenya, Tanzania, Zambia, Rwanda, Burundi, Democratic
Republic of Congo and South Sudan. Movit Products Limited manufactures Skin and
Hair products.
Job Summary: The Call Centre Supervisor will support Movit
Products Limited (MPL) through the provision of excellent services to all
customers about product information, real time resolution of customer queries
and complaints.
Key Duties and Responsibilities: 
  • Implement and maintain call center policies,
    procedures and service standards;
  • Manage the activities of the call center
    operators on day to day basis as well as ensuring the proper functioning of
    the call center;
  • Build and strengthen sustainable
    relationships of trust through open and interactive communication with the
    key customers;
  • Examine all relevant information to assess
    validity of complaints and possible causes;
  • Cordially attend to inquiries promptly and
  • Provide practical training and mentoring to
    new staff in the unit; and
  • Provide customers with product information.
Qualifications, Skills and Experience: 
  • The applicant for the Movit Products Call
    Centre Supervisor vacancy should hold a bachelor’s degree in a business
    related field from a reputable institution.
  • Relevant educational certificates will be an
    added advantage
  • A minimum of two years’  experience in call Centre work
    environment is mandatory.
  • Good computer knowledge.
  • Possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent communication and interpersonal
    skills (Knowledge in more language is an added advantage)
  • Age: Below 35 years
How to Apply:
interested candidates who meet the above specifications should send an
application form, download here,
with an updated  Curriculum Vitae and copies
of academic transcripts via post to:
Head of Human Resources,
Products Limited,
Box 27109 Kampala, Uganda or
E-mail to: (Not more than 1.5 MBs)
Deadline: 27th February, 2016
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