Entry Level Engineer II-VAS NOC Careers – MTN-Uganda

Job Title:    Engineer II-VAS NOC
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Principal Engineer –VAS Solutions
About US:
MTN-Uganda
is the leading telecommunications Company in Uganda, providing payphone, fixed
lines, fax/data, internet and mobile services.
Job Summary: The Engineer II-VAS NOC will be responsible for
offering initial support and troubleshooting activities for all MTN-Uganda customer
complaints escalated by customer service and escalate incidents that require
the attention of high level support as well as ensure availability of VAS/IN
Infrastructure /Services through 24 hour Network Monitoring and timely
escalation of faults to respective Senior engineers.
Key Duties and Responsibilities: 
  • The incumbent will ensure availability of
    VAS/IN Infrastructure /Services through 24 hour Network    
  • Responsible for monitoring and timely
    escalation of faults to respective senior engineers.
  • Perform initial support and troubleshooting
    activities for all customer complaints escalated by customer service and
    escalate incidents that require the attention of high level support.
  • Compile fault updates and reports to
    management over service affecting faults.
  • Coordinate the resolution of faults or
    escalated incidents until closure – also ensure timely communication to
    stakeholders in case of critical failures.
  • Ensure that VAS/IN SLAs with subscriber
    operations department are met on a regular and     consistent basis.
  • Responsible for the resolution of work orders
    as assigned.
  • Ensure that all VAS/IN nodes are integrated
    into the available fault management tools.
  • Ensure that all nodes for VAS/IN report
    statistical performance into FACTs or any other     available performance analysis tool.
  • Actively participate in VAS/IN Projects as
    and when required.
  • Actively participate in routine testing of
    all VAS/IN products to ensure optimal performance.
  • In charge of the automation of those routines
    that can be automated.
  • Perform any other duties as may be assigned
    from time to time
Qualifications, Skills and Experience: 
  • The applicants for the MTN Engineer II-VAS
    NOC career opportunity must hold a Bachelor of Science degree in Electronics/ Electrical or
    Telecommunications Engineering.
  • At least two years’ experience   in this area of specialization in
    telecommunications systems Operations.
  • Proficiency in Microsoft Software (MS Excel,
    MS Project, MS Work, MS Power Point etc.).
  • Experience in GSM/VAS/IN related network
    management processes.
  • Excellent computing Skills (Linux/Unix basic
    skills, MS Office).
  • Excellent report writing skills.
  • Excellent interpersonal and communication
    skills.
  • High levels of attention to detail.
  • Excellent report writing and analysis skills.
  • Ability to work with minimal supervision.
  • Can-do attitude.
  • Flexibility to do shift work.
  • Proven ability to work long hours.
  • Do emergency unscheduled work.
NB: Please note that presentation of false academic
documents and certification will lead to criminal prosecution.
How to Apply:  
Interested
candidates should send/deliver their Job Applications  with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and
names and addresses of three referees addressed to the: Recruitment Officer,
MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
Deadline: 2nd March, 2016

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