The Ugandan Jobline

• The incumbent will ensure availability of
  VAS/IN Infrastructure /Services through 24 hour Network    
• Responsible for monitoring and timely
  escalation of faults to respective senior engineers.
• Perform initial support and troubleshooting
  activities for all customer complaints escalated by customer service and
  escalate incidents that require the attention of high level support.
• Compile fault updates and reports to
  management over service affecting faults.
• Coordinate the resolution of faults or
  escalated incidents until closure – also ensure timely communication to
  stakeholders in case of critical failures.
• Ensure that VAS/IN SLAs with subscriber
  operations department are met on a regular and     consistent basis.
• Responsible for the resolution of work orders
  as assigned.
• Ensure that all VAS/IN nodes are integrated
  into the available fault management tools.
• Ensure that all nodes for VAS/IN report
  statistical performance into FACTs or any other     available performance analysis tool.
• Actively participate in VAS/IN Projects as
  and when required.
• Actively participate in routine testing of
  all VAS/IN products to ensure optimal performance.
• In charge of the automation of those routines
  that can be automated.
• Perform any other duties as may be assigned
  from time to time

• The applicants for the MTN Engineer II-VAS
  NOC career opportunity must hold a Bachelor of Science degree in Electronics/ Electrical or
  Telecommunications Engineering.
• At least two years’ experience   in this area of specialization in
  telecommunications systems Operations.
• Proficiency in Microsoft Software (MS Excel,
  MS Project, MS Work, MS Power Point etc.).
• Experience in GSM/VAS/IN related network
  management processes.
• Excellent computing Skills (Linux/Unix basic
  skills, MS Office).
• Excellent report writing skills.
• Excellent interpersonal and communication
  skills.
• High levels of attention to detail.
• Excellent report writing and analysis skills.
• Ability to work with minimal supervision.
• Can-do attitude.
• Flexibility to do shift work.
• Proven ability to work long hours.
• Do emergency unscheduled work.

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