Job Title: Engineer II-VAS NOC
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Principal Engineer –VAS Solutions
About US:
MTN-Uganda
is the leading telecommunications Company in Uganda, providing payphone, fixed
lines, fax/data, internet and mobile services.
is the leading telecommunications Company in Uganda, providing payphone, fixed
lines, fax/data, internet and mobile services.
Job Summary: The Engineer II-VAS NOC will be responsible for
offering initial support and troubleshooting activities for all MTN-Uganda customer
complaints escalated by customer service and escalate incidents that require
the attention of high level support as well as ensure availability of VAS/IN
Infrastructure /Services through 24 hour Network Monitoring and timely
escalation of faults to respective Senior engineers.
offering initial support and troubleshooting activities for all MTN-Uganda customer
complaints escalated by customer service and escalate incidents that require
the attention of high level support as well as ensure availability of VAS/IN
Infrastructure /Services through 24 hour Network Monitoring and timely
escalation of faults to respective Senior engineers.
Key Duties and Responsibilities:
- The incumbent will ensure availability of
VAS/IN Infrastructure /Services through 24 hour Network - Responsible for monitoring and timely
escalation of faults to respective senior engineers. - Perform initial support and troubleshooting
activities for all customer complaints escalated by customer service and
escalate incidents that require the attention of high level support. - Compile fault updates and reports to
management over service affecting faults. - Coordinate the resolution of faults or
escalated incidents until closure – also ensure timely communication to
stakeholders in case of critical failures. - Ensure that VAS/IN SLAs with subscriber
operations department are met on a regular and consistent basis. - Responsible for the resolution of work orders
as assigned. - Ensure that all VAS/IN nodes are integrated
into the available fault management tools. - Ensure that all nodes for VAS/IN report
statistical performance into FACTs or any other available performance analysis tool. - Actively participate in VAS/IN Projects as
and when required. - Actively participate in routine testing of
all VAS/IN products to ensure optimal performance. - In charge of the automation of those routines
that can be automated. - Perform any other duties as may be assigned
from time to time
Qualifications, Skills and Experience:
- The applicants for the MTN Engineer II-VAS
NOC career opportunity must hold a Bachelor of Science degree in Electronics/ Electrical or
Telecommunications Engineering. - At least two years’ experience in this area of specialization in
telecommunications systems Operations. - Proficiency in Microsoft Software (MS Excel,
MS Project, MS Work, MS Power Point etc.). - Experience in GSM/VAS/IN related network
management processes. - Excellent computing Skills (Linux/Unix basic
skills, MS Office). - Excellent report writing skills.
- Excellent interpersonal and communication
skills. - High levels of attention to detail.
- Excellent report writing and analysis skills.
- Ability to work with minimal supervision.
- Can-do attitude.
- Flexibility to do shift work.
- Proven ability to work long hours.
- Do emergency unscheduled work.
NB: Please note that presentation of false academic
documents and certification will lead to criminal prosecution.
documents and certification will lead to criminal prosecution.
How to Apply:
Interested
candidates should send/deliver their Job Applications with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and
names and addresses of three referees addressed to the: Recruitment Officer,
MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
candidates should send/deliver their Job Applications with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and
names and addresses of three referees addressed to the: Recruitment Officer,
MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
Deadline: 2nd March, 2016
For
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more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline