5 Fresher Customer Care Consultant Jobs – Stanbic Bank

Organisation: Stanbic Bank
Job
ID:
15136
Duty
Station:
  Kampala, Uganda
About
US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Customer Care Consultant will support the Bank
in receiving and resolving inquiries, queries and complaints from both internal
and external customers while maintaining the set quality standards and bank
processes and procedures.
Key Duties and Responsibilities: 
  • Receive customer queries through any contact
    channel and ensure they are answered within set SLA.
  • Log all received inquiries, queries and
    complaints accurately in the available tracking system for records and MIS
    purposes.
  • Quickly respond to customer queries through
    any contact channel while maintaining the set quality standards.
  • Complete customer security check for all
    queries and complaints that require customer verification as per the set
    bank processes and procedures.
  • Expeditiously follow and adhere to defined
    and agreed scripts, processes and procedure while handling customer
    queries.
  • Acquire and maintain knowledge on bank
    products and the use of applications to aid in satisfactory query
    resolution.
  • Follow the escalation process to ensure
    queries get resolved within the set and agreed SLA
  • To proactively communicate identified risks
    and opportunities (sale leads) while handling customer queries and
    complaints
  • The Customer Care Consultant will also be
    tasked with monitoring, contacting customer and verifying the authenticity
    of Visa transactions to curb fraud.
  • Report working tools that are not in working
    condition to the Team Leader / IT for attention.
Qualifications,
Skills and Experience: 
  • The
    ideal candidates for the Stanbic Bank Customer Care Consultant jobs should hold a university
    degree in any relevant field
  • At least one to two years’ experience in
    branch banking with exposure to a front office role or in a Call Centre
    front office role in any service industry.
  • Broad working knowledge of the bank’s
    products and services will be an advantage
  • Proven ability to communicate fluently in
    English & any Ugandan language will be an advantage.
How
to Apply:
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline:
4th February 2016
For more of
the latest jobs, please visit http://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline

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