2 Customer Care Job Careers – Collection Executives at DFCU Bank

Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Reports to: Team Leader Collections Unit-Consumer Banking
About US:
bank is a fast growing commercial bank offering a variety of innovative
products and services. DFCU Limited was started by the Commonwealth Development
Corporation (CDC) of the United Kingdom and the Government of Uganda through
the Uganda Development Corporation (UDC) under the name of Development Finance
Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and
International Finance Corporation (IFC) as equal partners with CDC and UDC,
each having a 25% stake in the company. Its objective was to support long-term
development projects whose financing needs and risk did not appeal to the then
existing financial commercial lending institutions.
Job Summary: The Collection Executive will actively monitor the
Consumer Banking (CB) loan portfolio of delinquent accounts by maximising cash
collections and structural follow up on all loan repayments within a Call
Centre environment to ensure optimal performance of facilities and customer
retention thereby minimising accounts flow to non performing status and loss to
the bank.
Key Duties and Responsibilities: 
  • The incumbent will be accountable for
    reducing/minimizing delinquent accounts within assigned portfolio.
  • Ensure that payments are made as and when
    they fall due and chase for payments that are overdue between 0 – 89 days.
  • Carry out collection calls and/or field
  • Develop repayment schedules with the help of
    the Team Leader based on customer’s financial situation and advise customers
    on alternative repayment options.
  • Quickly resolve and provide customer service
    regarding loan related matters specifically collection issues; communicate
    and follow up effectively with customer queries, disputes etc.
  • Process customer instructions with set TAT
  • The jobholder will issue repayment reminders
    and /or demand notices.
  • In charge of updating customer files.
  • Collaborate with the Team Leader and
    recommend accounts that require tougher action.
  • Enlist the support of the Team Leader or Head,
    Special Assets Management to resolve more complicated loan matters and
    identify root causes of non-payment.
Qualifications, Skills and Experience: 
  • The ideal candidates for the DFCU Collection
    Executive Jobs should hold Bachelor’s degrees in Economics, Statistics,
    Commerce, Business Administration or equivalent.
  • Basic Credit understanding.
  • Broad knowledge and understanding of the
    Bank’s Credit including SAM policies and procedures.
  • Good customer service skills
  • Good telephone etiquette
  • Excellent verbal and written communication
    skills. Good grammar is an added advantage.
  • Result driven and good negotiation skills
  • Tactful and calm
  • The applicant should also be assertive and
  • Computer literacy skills i.e. Proficiency in
    the use of Word and Excel. PowerPoint is an added advantage.
How to Apply:
candidates who so wish to join the banking sector in the aforementioned
capacity are encouraged to send their applications with detailed CVs including
present position and copies of relevant professional/academic certificates to:
Deadline: Wednesday, 10th February 2016
NB: Therefore, if you do not hear from us by 24th
February 2016, consider your application unsuccessful

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