University Front Desk Officer Career Vacancy – Gulu University

Organisation: Gulu
University
Duty
Station:
Gulu, Uganda
Reports
to:
Senior Assistant Secretary
About
US:
Gulu
University is a Public University established by Statutory Instrument No. 16 of
2003. The University was set to serve as a launch pad for equitable development
in Uganda providing knowledge and skills and stimulating innovations in
education, technology, economic advancement and social development. The
University is located in Gulu Municipality with branches in Lira, Kitgum and
Hoima districts.
Job
Summary:
 The University Front Desk
Officer will act as the primary point of contact for the University responsible
for providing secretarial, clerical and administrative support in order to
ensure that all interactions between administration, employees, visitors and
outside services run as effectively and efficiently as possible.
Key
Duties and Responsibilities: 
·        
The incumbent will support and cordially receive
University visitors and ensuring that efficient , equitable service is provided
to them in person, by phone or via email;
·        
Use knowledge and judgment to refer enquirers to
other staff as appropriate or to assist as far as practicable;
·        
Carry out front desk administrative duties and
offer good customer care services to both internal and external clients;
·        
Work collaboratively with University security
personnel on control of access and adhering to security procedures;
·        
Update and maintain a front desk visitors’ register;
·        
Answer and manage all incoming calls at the main
switch board
·        
Provide general help desk services;
·        
Provide timely information regarding the
organization to the general public, clients and customers;
·        
Take and relay messages to the relevant offices;
·        
Receive, interact with incoming visitors and
direct them to the relevant offices
·        
Receive and sort staff letters and institutional
documents;
·        
In charge of the general upkeep & corporate
image of the reception area
·        
Provide general administrative and clerical
support;
·        
Perform any other duties as assigned by the Senior
Assistant Secretary. 
Qualifications,
Skills and Experience: 
·        
The ideal candidate for the Gulu University Front
Desk Officer job opportunity should be a Ugandan citizen holding a Bachelor’s
Degree in Secretarial and Information Management or Leisure and Hospitality
Management, from a recognized Institution. Must have obtained a distinction or
a good credit in English at UCE.
·        
At least five years’ relevant work experience, in
a reputable and busy organisation;
·        
Excellent customer care, communication and public
relations skills;
·        
Proficient IT and administrative skills;
·        
The incumbent must be articulate, cordial,
hospitable and pleasant personality;
·        
Good telephone etiquette;
·        
Demonstrated ability to communicate effectively at
all levels;
·        
Display a high level of confidentiality, confidence
, honesty and integrity
·        
Excellent interpersonal skills, tact, discretion
and sensitivity;
·        
Age: Between 30
and 35 years.
How
to Apply:
All
interested candidates should submit applications with five copies of curriculum
vitae and certified copies of Certificates and transcripts, giving full details
of applicant’s education, qualifications, work experience, present salary (if
any),and the names of three referees with their respective addresses.
Applicants should make sure that at least two referees forward their
recommendations to the University Secretary before the closing date for receipt
of applications.
The
applications should be delivered by hand or posted to the University Secretary,
Gulu University, P.O. Box 166, Gulu or at the liaison Office at UMA Show Ground
in Kampala.
Deadline:
22nd January, 2016
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