Several Fresher Teller Customer Care Jobs – Guaranty Trust Bank (GTBank)

Organisation: Guaranty Trust
Bank (GTBank)
Kampala, Uganda
Transaction Service Supervisor (Teller Captain)
Trust Bank Uganda is part of the Guaranty Trust Bank plc, one of the leading
banks in Africa. In 2013, it acquired Fina Bank Group which had been in
operation in Kenya for over 25 years with subsidiaries in Rwanda and Uganda.
GTBank has been in operation for over 23 years and today operates over 200
branches in Nigeria, Gambia, Ghana, Liberia, Sierra Leone, Cote d’lvoire and the
United Kingdom.
The Tellers will be mainly responsible for providing fast and accurate
service to Guaranty Trust Bank customers while at the same time being able to offer
support by responding to queries and managing customer complaints.
Duties and Responsibilities: 
The Teller will receive cash and cheques in line
with banks policies and procedures
Pay out cash in line with banks policies and
Manage till cash to ensure security
Manage over the counter foreign exchange transactions
The Teller will also process funds transfer
through GTMT, MoneyGram and Western union.
Ensure that cash holdings are in line with
intra-day and end of day requirements.
Manage Bankers’ cheques and in-house transfers
where there are sufficient funds in the account.
List outward cheques deposited and forward to Head
office -Central processing.
Process E-Tax and utility bills payments.
Quickly and cordially respond to customer queries
and complaints
Cross selling of products and services.
Perform any other duties as assigned by the Transaction
Service Supervisor (Teller Captain).
Skills and Experience: 
The ideal candidates for the Guaranty Trust Bank Teller
Jobs should preferably hold relevant bachelor’s degrees
Customer relations skills and knowledge
The Teller must have keen attention to details and
Excellent interpersonal skills
Effective communication skills
Proven ability to work under and manage pressure
People management skills
Good time management skills
Sound knowledge of bank products and services
Good listening skills
Good problems resolution skills
Good documentations and filing management skills
to Apply:
candidates who desire to join the banking sector with Guaranty Trust Bank are
encouraged to apply by sending their application letters together with updated
CVs indicating three key referees, academic
transcripts and testimonials to
Only shortlisted candidates will be contacted.
22nd January 2016

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