The Ugandan Jobline

• Receives, processes and verifies the client
  complaints on different media portals and, initiates required action for
  response to client requests to issues raised in an informed manner in line
  with the communications guidelines.
• Provides quality service to both internal and
  external customers by receiving inquiries from and/or contacts the
  organization’s branch/regional offices to resolve a variety of client
  related issues;
• The job holder will access the company’s
  internal systems to obtain and extract relevant information and provides
  client care units with the data for monitoring their activities and for
  inclusion in various scheduled and special reports;
• Prepares and submits client-based service
  summary reports while coordinating the handling of difficult and/or
  unusual situations. He / she will also participate in the organization of UNRA
  events in line with the client care guidelines;
• Disseminate client care standards across all
  UNRA offices and stations and monitor compliance to set standards;

• The incumbent will manage client care
  centers, develop and recommend changes to existing methods and systems of
  work to increase the accuracy, efficiency and responsiveness of the client
  care section as a whole;
• Perform any other duties as assigned by the Senior
  Officer Corporate Branding and Client Care.

• The applicant for the UNRA Client Care Officer
  job opportunity should hold an Honor’s Bachelor’s Degree in Social
  Sciences/Social Work or any other Humanities field
• Possession of any other post graduate
  qualifications in Customer Relationship Management is an added advantage;
• A minimum of three years of professional
  corporate experience in a highly reputable organization;
• Previous experience in a client care
  relations in a corporate organisation;
• Excellent communication and interpersonal
  skills are mandatory
• Good team player
• Ability to work as part of a team and to
  develop subordinates;
• Excellent interpersonal, particularly
  staff/management relations, oral and written communication skills;
• Ability to work and produce accurate results
  in an environment with multiple and challenging tasks;
• Impeccable level of integrity.
• Computer literacy skills

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