Relationship Manager Job Opportunity – Data Care (Uganda) Limited




Job Title:    Relationship Manager
Organization: Data Care (Uganda) Limited
Duty Station: Kampala, Uganda
About US:
Data
Care (Uganda) Limited is a leading software development, consulting and data
management company started by IT experts and has been growing double digits
(averaging 40%) in revenues and projects over the last five years. It provides
solutions for sustainable data solutions, enhanced business process improvement
and comprehensive process automation.
Job Summary: The Relationship Manager will be tasked with
achieving set company revenue goals by meeting and anticipating existing and
potential clients needs in line with Data Care solutions and services in a
symbiotic and profitable way
Key Duties and Responsibilities: 
  • Ensure in depth understanding of all
    customers in his/her portfolio in order to effectively meet their needs
  • Grow and retain a portfolio of right value
    relationships that benefits the business.
  • Meet the agreed sales and service level
    targets of Data Care.
  • Ensure close personal attention is given to
    provide a full array of customized solutions and services tailored to meet
    growth needs and potential of the portfolio
  • The job holder will create and maintain
    comprehensive project charters and that all projects are delivered on time
    within scope and quality within scope and budget.
  • Responsible for the achievement of financial
    and non-financial targets
  • Ensure accurate and updated customer
    information.
  • Continuously source relevant information
    around key trends in the industry or customers operations to enable
    proactive information management with a view of growing our revenue goals.
  • Meet and exceed customer service expectations
  • Ensure           
    effective query management and customer feedback.
  • Actively monitor and manage (in collaboration
    with internal business partners) the delivery of service in line with
    Service level agreements standards and turnaround times within the
    business center.
  • Performs a proactive liaison role at
    appropriate levels between relevant stakeholders (e.g. credit,
    operational) to ensure customer service expectations are met without
    compromising company goals.
  • Ensures an effective customer on boarding
    process.
  • The job holder will execute, drive, measures
    and manage the implementation of agreed initiatives and retention
    activities for the portfolio to grow profitability and share of wallet
    across competition.        
Qualifications, Skills and Experience: 
  • The ideal candidate for the Relationship
    Manager vacancy should hold a University Degree in a business related
    field from an accredited institution
  • Possession of Professional qualification or
    postgraduate diploma in IT would be an added advantage
  • At least two to three years’ experience in
    relationship management role in an FMCG Industry would also be an added
    advantage Core Competencies
  • Excellent communication (oral & written
    and analytical skills)
  • Excellent interpersonal skills
  • Broad knowledge and understanding of IT and
    related services
  • Results oriented attitude
  • High personal integrity
  • Highly innovative and creative
  • Business acumen
How to Apply: 
All
suitably qualified and interested candidates are invited to send  their application letters and a detailed CV
To: The Human Resource and Administration Manager, Data Care (U) Ltd, P.O. Box
1170, Plot 2A, Kyambogo Drive, Off Martyrs’ Way Ntinda Kampala Uganda Or via
email to: jobs@dcareug.com.
NB: For those sending hard copy applications, please
ensure you indicate the job you are applying for in the top right corner of the
envelop.
Deadline: 29th January 2016

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