The Ugandan Jobline

• Ensure in depth understanding of all
  customers in his/her portfolio in order to effectively meet their needs
• Grow and retain a portfolio of right value
  relationships that benefits the business.
• Meet the agreed sales and service level
  targets of Data Care.
• Ensure close personal attention is given to
  provide a full array of customized solutions and services tailored to meet
  growth needs and potential of the portfolio
• The job holder will create and maintain
  comprehensive project charters and that all projects are delivered on time
  within scope and quality within scope and budget.
• Responsible for the achievement of financial
  and non-financial targets
• Ensure accurate and updated customer
  information.
• Continuously source relevant information
  around key trends in the industry or customers operations to enable
  proactive information management with a view of growing our revenue goals.
• Meet and exceed customer service expectations
• Ensure           
  effective query management and customer feedback.
• Actively monitor and manage (in collaboration
  with internal business partners) the delivery of service in line with
  Service level agreements standards and turnaround times within the
  business center.
• Performs a proactive liaison role at
  appropriate levels between relevant stakeholders (e.g. credit,
  operational) to ensure customer service expectations are met without
  compromising company goals.
• Ensures an effective customer on boarding
  process.
• The job holder will execute, drive, measures
  and manage the implementation of agreed initiatives and retention
  activities for the portfolio to grow profitability and share of wallet
  across competition.        

• The ideal candidate for the Relationship
  Manager vacancy should hold a University Degree in a business related
  field from an accredited institution
• Possession of Professional qualification or
  postgraduate diploma in IT would be an added advantage
• At least two to three years’ experience in
  relationship management role in an FMCG Industry would also be an added
  advantage Core Competencies
• Excellent communication (oral & written
  and analytical skills)
• Excellent interpersonal skills
• Broad knowledge and understanding of IT and
  related services
• Results oriented attitude
• High personal integrity
• Highly innovative and creative
• Business acumen

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