The Ugandan Jobline

• Maintains a macro view of the customer relationship
  and works cross-functionally within ProFam franchise to maximize
  effectiveness and outcomes. S/he works closely with multiple stakeholders
  to ensure internal team members understand and effectively execute
  franchise strategy.
• Builds deep and broad engagements within the
  Top Customer’s organization and develops an understanding of their key
  priorities/objectives, structure and business environment.
• Acts in the best interests of ProFam
  franchise looking for areas of mutual interest to ProFam franchise and the
  top Franchisees. S/he identifies predictive and responsive opportunities
  to co-develop Solutions (core, adjacent and non-core) with the Top
  Franchisees. Ensure long-tern development, growth, and retention of Top
  Customers
• Proactively identifies challenges to
  effective Franchisees’ development and ensures that the right internal
  mechanisms are in place to overcome or mitigate them. The BA is the core
  customer advocate within ProFam franchise (e.g. identifies customer’s
  issues, concerns and priorities to the ProFam franchise team).
• Develops and implements customer strategy and
  customer business plan based on the priorities and opportunities in areas
  of mutual interest identified with the Top Customer
• The incumbent ensures a broad, superior
  customer experience in the Top Customer’s interactions and collaboration
  with ProFam franchise through coordination with all stakeholders driving
  the experience.

• Develop and implement top customer strategy
  for PACE Social Franchise with a Customer Centricity strategy and
  framework
• Develop compelling objectives, strategy and
  tactical plan for interaction/collaboration between ProFam franchise and
  the Top Customers
• Develop strategic business plans for each of
  the Top Customers through in-depth understanding of the top Customer
  strategic priorities;
• Establish a differentiated strategic business
  partnership with Top Customer’s management
• Monitor and meet key performance indicators,
  devising and device strategies to meet performance goals
• Implement and monitor systems and procedures
  to anticipate, evaluate and mitigate financial, operational and
  reputational risks within the social franchise ensuring all customer
  interactions and activities are consistent with country regulations, laws,
  and internal guidance and policies
• Report to ProFam franchise Senior Leadership
  on progress vis-à-vis strategic account plan within BA responsibility.

• The ideal candidate should hold a Bachelor’s
  Degree in Business (BAes/Marketing) or relevant subject or fields (e.g.
  finance). Possession of MBA preferred.
• Additional training across a variety of
  disciplines including strategic account management, marketing, medicine,
  finance, B/P administration etc preferred.
• At least five years’ experience working in a
  customer-facing role (including 2+ years managing large accounts / key
  customers)
• Finance background either through education
  or experience.
• Broad working knowledge of customer/business
  strategy.
• External experiences and international
  experience is an added advantage
• Broad knowledge and understanding of local
  healthcare and small and medium enterprises systems is desired

• Customer & Market Insights:
  Ability to develop a deep understanding of customer priorities, behaviors
  and goals, as well as market dynamics, competitor analysis and trends to
  improve overall business outcomes.
• Access Strategy: Ability to understand customer’s
  buying processes and market considerations, to develop strategies to best
  demonstrate the value of ProFam products and services and solutions offer.
• Customer Engagement: Ability to identify and
  appropriately build and maintain longterm, sustainable relationships with
  franchisees, external facilities and key influencers.
• Account Management: Ability to understand multiple
  interdependencies within an account, consider customer goals and
  priorities, maximize account performance and provide value-based proposals
  with a view to building long-term relationships through collaborative
  business planning processes and approaches.
• Productive Communication: Plans and delivers ideas and
  information to others in an impactful manner
• Market Management: Ability to understand customer’s
  business climate, assess overall market potential, identify and prioritize
  unique opportunities and risks in local markets, develop territory plans
  and follow up to drive business results in assigned geography or market.
• Value Co-Creation: Ability and willingness to
  appropriately question and challenge the status quo. Suggest new ways in
  which customers can bring added value to their customers.  Collaborates & validates the value
  of the solutions for propositions with the customer. Integrate customer
  & company strategies to identify synergies.

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