ICT Officer- Systems Support Job Opportunities – Uganda National Roads Authority (UNRA)

Organisation: Uganda National Roads Authority (UNRA)
Duty Station:  Kampala,
Reports to: Manager Hardware and Networks
About UNRA:
Uganda National Roads Authority (UNRA) was established by an Act of Parliament;
The Uganda National Authority Act, No. 15 of 2006. UNRA became operational on
1st July 2008.  The mandate of UNRA is to
develop and maintain the national roads network, advise Government on general
roads policy and contribute to addressing of transport concerns, among others.
Job Summary: The ICT Officer- Systems Support will also
be responsible for planning, designing, supporting and maintaining the ICT
systems. The Officer is also responsible for the day to day operational maintenance
of the organisational ICT systems through the provision of technical support
and advice to users across the UNRA sites and offices, platforms and
Key Duties and Responsibilities:
  • Offer technical support and administration to
    staff on all ICT services, systems and configurations;
  • Work closely with internal and external
    stakeholders to provide technical support;
  • Actively monitor, analyze and report on
    system performance;
  • Manage the consistent use of agreed tools and
    methods to address and resolve user identified problems in line with the
    service level agreements;
  • Define and monitor compliance with processes
    for the setup and installation of user-end hardware, software, applications,
    peripherals and others ICT base systems to agreed service levels;
  • Escalate performance issues with internal
    and/or external providers to minimize adverse impact of systems
    availability on business continuity;
  • The incumbent will manage the validity of ICT
    reference materials to ensure up-to date solutions for known issues;
  • Report against performance metrics to highlight
    areas where application development, vendor relationship management or
    strategic infrastructure modifications are required for enhancing business
    performance and efficiency;
  • Quickly respond to audit reports and implement
    agreed recommendations within specified time frames;
  • Develop risk matrix and put in place risk
    mitigation measures in the systems administration at UNRA;
  • Actively participate in planning, budgeting
    and reporting in line with departmental guidelines and targets.
  • Perform any other duties as assigned by the Manager
    Hardware and Networks
Qualifications, Skills and Experience:
  • The applicant for the UNRA ICT Officer-
    Systems Administrator job vacancy should hold an Honors degree in Computer
    Science, Computer Engineering, Information Communication Technology or any
    other relevant courses from a recognized University.
  • Possession of professional IT Certifications
    i.e.  CCNA, MCSA, MCITP, MCTS, A+,
    Network+ is an added advantage.
  • At least three years’ experience in the
    systems administration in a large organization.
  • Excellent interpersonal, particularly
    staff/management relations, oral and
  • written communication skills;
  • Ability to work and produce accurate results
    in an environment with multiple and challenging tasks;
  • Analytical and problem solving techniques;
  • Excellent customer service;
  • High level of Integrity.
How to Apply:
All suitably qualified and interested candidates should hand deliver their handwritten application letters, filled application form (Download Here) , an updated CV with copies of academic documents and two referee letters (one of whom should be work-related) to the UNRA Kyambogo Training Centre addressed to the:

of the Director Human Resource,
National Roads Authority,
5 Lourdel Road Nakasero, P.O. Box 28487, Kampala.
Note: Only shortlisted candidates will be contacted and
Canvassing or lobbying by applicants will lead to disqualification. Candidates
who present forged documents/testimonials will be arrested and prosecuted.
Deadline: Monday, 1st February 2016 by 17.00 hours

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