The Ugandan Jobline

• Offer technical support and administration to
  staff on all ICT services, systems and configurations;
• Work closely with internal and external
  stakeholders to provide technical support;
• Actively monitor, analyze and report on
  system performance;
• Manage the consistent use of agreed tools and
  methods to address and resolve user identified problems in line with the
  service level agreements;
• Define and monitor compliance with processes
  for the setup and installation of user-end hardware, software, applications,
  peripherals and others ICT base systems to agreed service levels;
• Escalate performance issues with internal
  and/or external providers to minimize adverse impact of systems
  availability on business continuity;
• The incumbent will manage the validity of ICT
  reference materials to ensure up-to date solutions for known issues;
• Report against performance metrics to highlight
  areas where application development, vendor relationship management or
  strategic infrastructure modifications are required for enhancing business
  performance and efficiency;
• Quickly respond to audit reports and implement
  agreed recommendations within specified time frames;
• Develop risk matrix and put in place risk
  mitigation measures in the systems administration at UNRA;
• Actively participate in planning, budgeting
  and reporting in line with departmental guidelines and targets.
• Perform any other duties as assigned by the Manager
  Hardware and Networks

• The applicant for the UNRA ICT Officer-
  Systems Administrator job vacancy should hold an Honors degree in Computer
  Science, Computer Engineering, Information Communication Technology or any
  other relevant courses from a recognized University.
• Possession of professional IT Certifications
  i.e.  CCNA, MCSA, MCITP, MCTS, A+,
  Network+ is an added advantage.
• At least three years’ experience in the
  systems administration in a large organization.
• Excellent interpersonal, particularly
  staff/management relations, oral and
• written communication skills;
• Ability to work and produce accurate results
  in an environment with multiple and challenging tasks;
• Analytical and problem solving techniques;
• Excellent customer service;
• High level of Integrity.

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